Collection Specialist-sales Ambassador

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you

Achieve personal and Store Collection goals and to develop lasting client relationships, complying with all Company policies, procedures and directives. To ensure the highest level of customer service standards are maintained at all times.

Sales generation:

- Meet personal and store Collection sales goals
- Able to build cross-selling between MMK & Collection
- Continue to develop personal sales techniques and assist in the development of Associates’s Collection sales techniques to maximize sales in Collection line.
- Utilize elevated levels of sales and service to maximize Collection sales performance.
- Demonstrate an in-depth knowledge of the merchandise
- After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction.
- Ensure all sales related policies and procedures are maintained
- Maintain a keen interest in the fashion industry and market trends

Customer service:

- Build and maintain repeat clientele by utilizing personal I.client-book
- Provide the highest level of customer service
- EXPERIENCE HOSTING TRUNK SHOWS AND LEADING IN-STORE Customers events
- Experience Partnering with other business /third parties such as luxury Hotels, concierge, tour guides and personal shoppers
- Build and Update the customer’s list each Month.

Operations:

- Collaborate with the Store manager in areas of risk management, physical security, store cash controls, and inventory management.
- Train the Team 4 Times a year
- Assist in the training of sales staff in Collection area of appropriate register usage and maintenance
- Assist in Collection area of stock (ex: prices, tag alarm), shipping, receiving protocol/policies, procedures and all shipping/receiving related paperwork
- Participate in inventories
- Able to Analyze business and build relevant reports

Merchandising/Visual:

- Ensure the selling floor is neat, organized, stocked and reflects the correct visual image, at all times
- Assist in the implementation and maintenance of all merchandising /visual directives
- Ensure Collection deliveries are properly processed in a timely manner
- Identify Collection product concerns in a timely manner
- Communicate inventory needs to support the Collection business goal

Human resources:

- Ensure image and grooming standards are professional and reflective of the brand image, at all times
- Adhere to work schedule, inclusive of time and attendance
- Support and assist in follow-up for all training programs and seminars
- Self-Starter, proactive, creative.
- Strong inter-personal and influencing skills

**Requirements**:

- Experience of retail and luxury
- Able to work as a charismatic leader, to motivate people
- Excellent personal organizational skills with attention of detail and accuracy
- Able to work under pressure and to thrive in a fast-paced, challenging environment
- Able to work on different tasks easily - multi-tasking

What we offer:

- Competitive compensation package
- Employee discount across Michael Kors and Jimmy Choo
- Clothing allotment
- Employee Wellbeing programme
- I feel really lucky to be surrounded by such a great team. I’m not only grateful that they’ve helped me achieve my goals, but also that I can give them a place where they can achieve theirs._
- MICHAEL KORS
- At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V