Apprentice

**The**Opportunity**:
Performs assigned work tasks and may attend scheduled classes and complete related study
**Job description - Technical Support Apprentice (IPS Consumables), Targeted Sales Actions & Datamining**

**Job Title**: Apprentice - Targeted Sales Actions, Datamining & Technical Support (IPS Consumables)

**Job Objectives**

As part of the Technical Support: Support sales performance through the implementation of **targeted actions based on the analysis of customer data** (datamining) and provide technical support to customers and sales teams on consumable products. The apprentice will help to strengthen the impact of commercial campaigns and improve the relevance of offers to customers.

**Main missions**
- ** Targeted sales actions & datamining**
- Identify business opportunities from the analysis of customer data (purchases, sectors, history)
- Segment databases to design specific and personalized campaigns
- Contribute to the drafting of commercial messages adapted to the different types of customers
- Monitor performance indicators (return rate, conversion rate, etc.) and propose optimizations
- Monitor purchasing behavior to identify trends or gaps to address
- **Support technique (Internal Product Specialist - Consommables)**
- Provide a first level of technical response on the ranges of consumables (plastic, filtration, glassware, etc.)
- Technical responses and realization of customer offers and follow-up of offers.
- **Management of commercial offers**
- Track and relaunch customer offers to maximize conversion rate
- Consolidate feedback from the field to refine future proposals
- **Skills and qualities required**
- Sensitivity for data, appetite for analysis (advanced Excel required)
- Good ability to structure and use customer files
- Interest in scientific products and technical environment
- Organization, rigor, spirit of initiative
- Interpersonal skills and ability to collaborate with a variety of interlocutors
- Knowledge of a CRM (Salesforce) or a data visualization tool is a plus
- **Education & profile sought**
- Student in Bac +2 to Bac +4 in analytical marketing, biochemistry, biology, data/CRM or technical sales
- A first experience in a B2B or scientific environment is appreciated
- **Why join us?**
- A rich and formative position, at the crossroads of commercial analysis and technical support
- The opportunity to acquire dual data and product skills
- A caring, experienced and committed team
- A concrete mission with visibility on the results

**Disclaimer**:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

**Why Avantor?**

**Dare to go further in your career.**Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

**The work we do changes people's lives for the better.** It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

**EEO Statement**:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

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