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Customer Service Engineer
il y a 3 semaines
Customer Service Engineer en Diffraction / XRD / XRF / Rayon X ,
Poste basé en Palaiseau
Type d’emploi : Temps plein, CDI
Description du poste
Au fil des années, Malvern Panalytical a acquis une solide réputation en tant que principal fournisseur mondial d'instruments analytiques et de logiciels.
Après une période de formation, cette personne sera en charge de la maintenance des équipements des marques de Malvern Panalytical chez nos clients en France.
Activités
Sous la responsabilité de son Team Leader et au sein de l’équipe en place, il/elle intervient en support direct auprès des clients des secteurs industriel et académique pour la maintenance et la réparation des instruments et logiciels associés.
Avec un objectif de réaliser un travail à haute valeur ajoutée, il/elle a pour mission d’assurer une véritable expertise de service technique sur les instruments d’analyses installés, et d’apporter les informations techniques de qualité aux clients utilisateurs.
Il/elle intervient également pour détecter et faire remonter à l’organisation globale d’éventuels besoins clients.
Missions
Poste basé en région lyonnaise avec de nombreux déplacements en France.
Appréhender les instruments, logiciels et technologies associées après des formations internes; intégrer les process de maintenance et réparation internes à l’entreprise.
- Être responsable de la bonne conduite de ses propres activités après-vente dans le respect des engagements de l’entreprise vis-à-vis de ses clients (délais, contenus, résultats) et de l’équipe interne (commerciaux, logistique, administratif ).
- Diagnostiquer et résoudre les problèmes liés à la performance des instruments d’analyses; Réaliser les opérations de réparation et maintenance.
- Apporter des réponses proactives aux clients dans le cadre de problèmes et ainsi éviter d’éventuelles interruptions imprévues de leur activité ; Assurer la formation des clients sur la bonne utilisation de leur matériel.
- S’assurer de la satisfaction des clients en leur proposant des services (configuration, optimisation, maintenance ) qui pourraient positivement impacter la performance de leurs instruments.
Formation & Expérience:
- Formation Bac+2/3/4 idéalement en mesures physiques, électronique, ou équivalent.
- Première expérience professionnelle réussie dans le monde industriel ou du laboratoire, voir dans un contexte de service après-vente.
Compétences
- Fait preuve de curiosité, de réflexion, de rigueur, d’autonomie dans la réparation des instruments.
- Fait preuve de motivation, de souplesse, d’adaptation et d’organisation face à la demande client.
- Souplesse et disponibilité liée à l’activité de réparation chez le client.
- Autonomie.
- Anglais impératif.
Pourquoi devriez-vous rejoindre Malvern Panalytical:
- Un travail intéressant à temps plein dans une entreprise internationale de haute technologie.
- Développement continu de vos compétences techniques ;
- Salaire compétitif, bonus attractif, complémentaire santé, RTT et voiture de fonction
- Comité d’entreprise très actif (tickets cinéma, réductions, chèque vacances)
Intéressé à rejoindre Malvern Panalytical?
LI-MG1 #XRD #XRF #X-ray #Diffraction #particules #structure cristalline #Aeris #Empyrean #X’pert #métrologie #détection et analyse #cristallographie
About Malvern Panalytical
We draw on the power of our analytical instruments and services to make the invisible visible and the impossible possible.
Through the analysis of materials, our high precision analytical systems and top-notch services support our customers in creating a better world. We help them improve everything from the energies that power us and the materials we build with, to the medicines that cure us and the foods we enjoy. We partner with many of the world’s biggest companies, universities and research organizations.
We are committed to Net Zero in our own operations by 2030 and in our total value chain by 2040. This is woven into the fabric of our business, and we help our employees and customers think about their part in creating a healthier, cleaner, and more productive world.
With over 2300 employees, we serve the world, and we are part of the Spectris Group, the world-leading precision measurement group.
We are Malvern Panalytical. We’re BIG on small.- English version_
Location: Palaiseau area
Over the years, Malvern Panalytical has built a strong reputation as the world's leading supplier of analytical instruments and software. Through our people and products, we unleash the power of very small things to make big things happen.
Join us as we are looking for a customer service engineer in France. This role is highly visible in the company who, after a training period, will be in charge of the maintenance of Malvern Panalytical brand equipment at our customers in France.
Under the responsibility of the Customer Service Team Leader of Malvern Panalytical France within the team in place, you intervene in direct support with customers in the
