Desktop Support Engineer

il y a 2 semaines


Lyon, France Mindelta Temps plein

The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.

Key Responsibilities:

- Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.
- Diagnose and resolve advanced technical issues escalated from the L1 support team.
- Perform root cause analysis to identify recurring technical problems and develop solutions.
- Excellent in troubleshooting break/fix issues of windows and mac computers
- Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
- Collaborate with IT team members on projects, upgrades, and implementations.
- Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.
- Provide remote support and troubleshooting for users working from home or in the field.
- Train and mentor junior support technicians as needed.
- Ensure compliance with IT policies, security protocols, and best practices.
- Perform routine maintenance and inspections to ensure optimal performance of equipment
- Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

- Associate or bachelor’s degree in information technology, Computer Science, or related

field, or equivalent work experience.

**Job Type**: Part-time

Pay: 160.00€ - 180.00€ per day

Expected hours: 15 - 25 per week

Work Location: On the road


  • Desktop Support

    il y a 2 semaines


    Lyon, France Sharp Brains Ltd Temps plein

    **Title: Desktop Support** - 2-4 years of experience in Onsite support - Knowledge and experience on windows 7 OS - Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. - Manage IMAC and desk side support services. - Manage hard and soft break fix services for laptops and desktops. - Support, Manage, Optimize and...


  • Lyon, France Tech Domain Temps plein

    We are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays,...

  • IT Support Engineer

    il y a 1 semaine


    Lyon, France Teceze Ltd Temps plein

    Hi All, I hope you are all doing well! We have a job opening for an IT Support Engineer in Lyon,France. Role: IT Support Engineer Job Type : Full Time - Provide first/second level contact and problem resolution for customer issues. - Work with Third Party Vendors to remediate complex AV issues as needed. - Provide timely communication on issue status and...


  • Lyon, France Canonical Temps plein

    A global open-source software company is seeking an Embedded & Desktop Linux Systems Engineer to optimize Ubuntu across various technologies. You will design solutions for future hardware while working remotely. The ideal candidate has a Bachelor's degree in Computer Science, strong experience with Linux packaging, C/C++ programming, and a passion for...

  • Desktop Support Specialist

    il y a 1 semaine


    Lyon, France Safeguard Global Temps plein

    About the jobJob Title: Onsite Helpdesk Field Engineer (Freelance / On-Demand / Fractional Consulting)Roles & Responsibilities:Provide on-site technical support for IT infrastructure as and when tickets are raised.Perform hardware installation, replacement, upgrades, and routine maintenance.Handle cabling tasks including installation, termination, labelling,...

  • Desktop Support Specialist

    il y a 1 semaine


    Lyon, France Safeguard Global Temps plein

    About the jobJob Title: Onsite Helpdesk Field Engineer (Freelance / On-Demand / Fractional Consulting)Roles & Responsibilities:Provide on-site technical support for IT infrastructure as and when tickets are raised.Perform hardware installation, replacement, upgrades, and routine maintenance.Handle cabling tasks including installation, termination, labelling,...


  • Lyon, France Kryptos Technologies limited Temps plein

    Tasks HELPDESK TECHNICIAN/ DESKTOP SUPPORT LYON,FRANCE Permanent ( onsite role) **Responsibilities**: Help desk and users’ support. - Typical activities include but not limited to IT ticketing system management (FreshService tool used currently and ServiceNow in future) - Prioritizing and managing many open cases at one time. - Onboarding end users -...


  • Lyon, France Tech Domain Temps plein

    We are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays,...

  • IT Support Engineer

    il y a 2 semaines


    Lyon, France Sharp Brains Ltd Temps plein

    **Note: (Need Native Tech, Local Passport Holder)** **Position**:EUC L1 (Deskside Support ) - **Working Hours**: Standard Business Hours - **Backfill Support**:Monday - Friday - **Location**:Le-Creusot, France - **Language**: Bilingual (English + Local Language) **About US**: Sharp Brains Limited is a Global Information technology services company working...

  • IT Support Engineer

    il y a 2 semaines


    Lyon, France Axiom Technologies Temps plein

    We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. **IT Skills and Experience** - Desired Experience: - Computer...