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In-store Made to Measure Specialist
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Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.
- Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
**JOB PURPOSE**
- The in store Made to Measure Specialist is dedicated to the Made to Measure Service in store, increasing the business and improving sales performance, in compliance with corporate provisions and standards.
- He is dedicated to the development of the MTM service by presenting and proposing the Service to customers and by providing the information and the basic training required to the store staff so that they can effectively propose the service too.
**RESPONSIBILITIES**
- He is in charge of providing the service to the MTM client, from measurement taking to finished product delivery;
- He is the point of reference for both local and HQ functions, sharing feedback about the products and the customer’s needs, he is able to analyze the particularities of the market in terms of trends, positioning of competitors and characteristics of the clientele and continuously transfers significant information to the office;
- He is in charge of the administration work related to the MTM service;
- He ensures the follow up of any order progress and update the customer;
- He proactively participates in the organization and execution of MTM events, in collaboration with the relevant Store and Corporate functions;
- He is in charge of the in store training for this specific product category:
- He collaborates with the Visual Merchandiser sharing the main needs to ensure the correct rotation of seasonal products, product displays inside the shop and in the shop windows based on the sales results.
**KNOWLEDGE AND SKILLS**
- The in-store MTM Specialist is a Client Advisor with a solid experience in MTM and tailoring.
- Strong knowledge of the men’s product both from a technical standpoint and for selling purposes.
- Attitude and ability to convey information and knowledge to co-workers and customers.
- A specific training on MTM must be scheduled with the local and central MTM team.
- In store-service oriented.
- Customer centric approach.
- Engaging with strong interpersonal and communication skills.
These activities are intended to be illustrative and not exhaustive.
