IT Support

**Our mission**? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.

**Our journey**: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 400,000 customers. We also made it to the LinkedIn Top Companies French ranking

**Our values**:

- **Customer focus |** Prioritize customers in everything you do.
- **Ownership |** Own your part, get things done
- **Teamwork |** Make (team)work easy
- **Mastery |** Continuously raise the bar.
- **Integrity |** Always do what’s right, and respect people.

**Our beliefs**: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 49% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.
- Discover the steps we took to create a discrimination-free hiring process.

**Our career track**:At Qonto, we value your unique skills, offering personalized career tracks and expertise levels from 1 to 9 that celebrate your impact, without conventional labels like 'senior' or 'director'.
- **Your mission**

As part of the tech team, you will contribute to Qonto’s success by creating the best IT environment and experience for all (1000+) employees.

Reporting to Xavier, our Senior Lead IT you will help Qonto employees work with internal technologies and make sure they have the best experience. You will be trusted with several tasks, like assisting users by solving support requests (authentication, access permissions, internal tools issues,), managing the user accounts and their lifecycle (onboarding, offboarding, external employees follow-up), diagnosing software and hardware issues on users’ devices, and maintaining the office videoconferencing systems. You will permanently maintain a high level of security and confidentiality.

You will join the team in Paris and work closely with Ibrahima who specializes in managing the A/V solutions. You will assist him with international events and share the management of the local events.

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**As an IT at Qonto, you will**
- **Support, advise, help**: You will be the first contact for IT facilities and will guide team members through training and setup on the Mac environment for Paris local onboarding.
- **Anticipate**: You will stay up to date and suggest ways to improve processes and overall end-user experience (request handling, on-/off-boarding, etc...)
- **Maintain, handle**: You will keep an inventory of all IT assets of the Paris office (laptops, phones, accessories, A/V equipment, spare devices, etc.) and manage the check-in and check-out of the assets.
- **Collaborate**: You will participate in various projects, setting up and automating/optimizing different solutions such as device management (JAMF), inventory software (RefTab), videoconferencing, hardware evaluation, etc...

**What you can expect**
- Join a team of more than 300 highly skilled engineers.
- Contribute to creating a clockwork IT environment that will help the whole team deliver the best banking services used by thousands of clients in 4 countries.
- Join a company that grows at a fast pace and tackles challenges.
- Be part of a team that values diversity, problem-solving, learning, initiative, and sharing.

**About your future manager**

**Xavier, Senior Lead IT will be your direct manager.**
- **Their path**:

- He started at Qonto in 2022 to build a solid and international IT and support Qonto’s teams growth in France, Germany, Spain, Serbia, and Italy. Previously, he had several experiences in project management, customer support and team management in companies such as SFR, eBay and Apple. Before joining Qonto, he built the IT tools and process automation to support My Little Paris rapid growth.
- **What they can bring to you**:

- He will ensure you succeed in your new role by coaching you on the Qonto Way and helping you develop your problem-solving, diagnosing, and communication skills. You will be able to rely on him to access the internal resources and contacts you need to achieve your goals.

**About You**
- **Good communicator**: You have excellent written and verbal communication skills and are used to communicating with your stakeholders directly (share good practices, etc.)
- **Experience**: You have a solid experience in customer support, preferably in the tech industry.
- **Curious**: You are passionate, interested, and open-minded about IT, with the ability to learn fast and show autonomy when prioritizing your tasks is needed
- **Mastery**: You know how to find, frame, and form a response to any kind of issue

**Perks**

A tailor-made and dynamic career t