Agent, Operations

Location: Charles de Gaulle Apt (CDG-TRML)
Requisition ID: 65344

**Intro**:
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board

**Why you'll love this job**:
The job is a member of the Paris Charles de Gaulle Airport Team. This position will be responsible to support a group of Lead Agents in delivering and ensuring full compliance with the American Airlines Customer Service and Ramp manual in the Operations, Ramp and Cabin Service areas.
On a day to day basis, you will report into and take instruction from the Lead Agents in Customers Services.

**What you'll do**:

- OPERATIONS:
- Compute and input information for all areas of weight and balance
- Liaise with local and system departments (Check-In, Gate, Ramp, Maintenance, Cargo)
- Coordinate with Integrated Operations Control (IOC), dispatch and central loads, as well as Crew Tracking to effect daily safe and on-time operations of station
- Obtain pertinent information to on-time operations
- Ensure that necessary information is disseminated to all operating departments
- Plan and coordinate Ramp activities such as loading/offloading functions
- Brief and prepare cockpit crews with meteorological conditions, NOTAMS, departure flight plan and flight folders
- Liaise with local contractors (fuelers, loaders, caterers, cleaners, drivers, security department) in order to communicate accurate information in a timely manner
- Liaise with airports authorities regarding Local ATC, slot messages, deicing, gate and aircraft stand information and communicate with crew members through VHF radio

RAMP:
- Carrie out the loading and unloading of passenger baggage, mail and cargo from aircraft and ensure activity is performed correctly in a timely manner
- Perform aircraft marshalling and ensure ramp handling agents perform appropriate safety procedures
- Perform a pre-arrival and departure check of the ramp for FOD and a visual aircraft inspection at arrival and at departure time to prevent undeclared damages.
- Assist in container inventory
- Prepare loading plans, update Auto Notoc Dangerous goods, performs aircraft fueling, compute loading with Ramplink
- Check and authorize loading of Cargo, mail and baggage in accordance with AA standards in terms of ULD serviceability and dangerous goods acceptance
- Responsible for the safety and security of equipment in the park area
- Perform Aircraft towing as a qualified brake rider and be capable of handling appropriate radio com with ATC
- Perform headsets operator departure
- Perform level 3 fueling on AA aircrafts

CABIN SERVICE:
- Oversee cabin service activities, liaise with cleaners, caterers, gate agents, maintenance and flight attendants to ensure cabin cleanliness and boarding time are in accordance with standards
- Perform Jet bridge operation
- Able to perform all other ramp activities
- Tackle any issues relating to stock or supplies to ensure that the best possible service is available to our customers

**All you'll need for success**:
**Minimum Qualifications
- Education & Prior Job Experience**
- Excellent interpersonal skills
- Independent judgment and decision-making abilities
- Ability to work under pressure
- Ability to handle multiple tasks simultaneously
- Be reliable
- Be an excellent communicator and effective listener
- Ability to work with minimum supervision
- Be extremely flexible
- Have strong working knowledge of SABRE
- Be willing to work in a shift environment (including weekends, bank and public holidays)
- Be able to communicate effectively in both spoken and written English and French
- Be a representative of the company at all times
- A well-groomed appearance & adhere to the uniform standards at all times
- Be reliable, punctual and proactive
- Comply with all AA policies and procedures
- Be willing and able to successfully complete all relevant training

**Preferred Qualifications
- Education & Prior Job Experience**
- Prior customer service experience would be an advantage
- Prior airport experience would be an advantage

**Feel free to be yourself at American**:
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the larges