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Customer Success Manager Emea

il y a 2 semaines

Paris, France LeanIX Temps plein

LeanIX is looking for a Customer Success Manager to join our growing team and guide customers through their journey with the company's suite of products. The Customer Success department is an integral team within LeanIX, ensuring that our customers are not only retained but are empowered to be successful.

This role will work closely with other teams not only within the Customer Success organization but also have the opportunity to collaborate with the global Sales, Marketing, and Product development teams.

**Customer Success Manager EMEA (f/m/d)**
Connected remote and based close to one of our offices in Germany, The Netherlands, Slovenia or France

WHAT IS WAITING FOR YOU?
- Responsible for the retention of Enterprise accounts (B2B) by ensuring continuous communication and relentless support and guidance
- Deliver and ensure a successful and robust onboarding experience for our Enterprise customers within our EMEA region (customers based in France, UK/I, Benelux, Nordics region)
- Develop and expand your Enterprise accounts by driving product usage and increasing user base in customer accounts
- Execute consulting projects with your customers
- Translate customer feedback into product requirements
- Working with state-of-the-art Customer Success tool

WHAT ARE WE LOOKING FOR?
- 3+ years of experience in IT domain of an internationally operating company for IT Management projects with direct customer interaction in IT organizations
- You bring relevant experience in project management and project methods
- 1+ year working knowledge with Customer Success tool Gainsight or Totango
- English is mandatory and a high preference to be fluent in Dutch or France language.

LeanIX, The Continuous Transformation Platform® that efficiently organizes, plans and manages IT landscapes, supporting 850+ customers with our 3 solutions Enterprise Architecture Management, SaaS Management Platform and Value Stream Management.

LeanIX is not just a product, in fact it's a **great place to work.** Colleagues (450+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.

At LeanIX we have a **Connected Remote Work Mode **which means you work remotely from your home office and from one of our offices. LeanIX teams and team members decide together on the work mode which suits them best. Next to that we have great benefits for you, CHECK OUT HERE WHAT´S IN FOR YOU
- All applicants will receive consideration for employment based on experience, qualifications, and competencies. LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations._