Ocean Import Team Leader

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems

**Job Description**:
**S**cope of Position**:
Assist Manager with all aspects of the Ocean Import Department, while ensuring the proper and timely movement of freight, while providing an exceptional customer service.

**KEY RESPONSIBILTIES**

**People**:

- Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
- Be a guide for the team - mentor agents
- Ensure team meets company standards of 52 hours training per year per employee.
- Follow-up new hires training as per the company requirement standards.
- Periodically communicate department goals and expectations with team to ensure buy-in and accountability.

***Operations**:

- Ensure smooth and timely freight process flow.
- Prepare various documents for international transportation.
- Coordinate and negotiate rates with our contracted vendors in procuring space and services.
- Ensure accurate and timely client and vendors billing.
- Ensure accurate and timely data entry into our operating system.
- Interact with our customers in arranging their international import shipments, meeting customer service standards.
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Ensure all customers standard operating procedures are followed as per Customer SOP.
- Work with the team on meeting KPI standards, as per the company’s procedures.
- Monitor shipment reports to ensure total customer satisfaction
- Overseas communication
- Daily review operational reports and work with team on updating event codes
- Audit files and work with the team on meeting operating process standards
- Build and maintaining strong relationships with vendors (Shipping lines, trucking companies, and others) and customers.
- Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.

***Customer**
- Support the manager and or the sales department where needed:

- Assist the manager in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
- Participate to the transition of new business / updates to existing business.
- Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.

*** Finance**:

- Proactively work to maintain and monitor accounts payment within 30 days.
- Ensure company credit procedures are followed and utilized effectively.
- Accurate and timely billing of vendors and resolve accounting issues.
- Monitor accounts payable to vendors (shipping lines, truckers etc.) utilizing BNP report.
- Monitor intercompany accounting discrepancies via intercompany report.

***Compliance**:

- Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
- Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

**Culture**:

- Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

***Systems**:

- Be open to implementing new system changes and enhancements into your department.
- Be involved and suggest system/process improvements.
- Set the tone of this environment within your department.
- Promote productivity tools (e.g. using export database, process management)

**Knowledge**
- Expeditors company policies and procedures knowledge
- A good understanding of Expeditors’ products, services and systems
- Strong market and competition knowledge
- Hazardous Materials certification (preferred).

**Skills**
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Good Microsoft Office skills (Excel, Word etc.).
- Pro-active, strong organizational skills.
- Fluent in French and English

**Behaviors**
- Emotional resilience
- Self-reflecting and open to feedback
- Initiative and ability to work in autonomy
- Role model of integrity and pride for all emplo