Associate Manager, Community Just Dance
il y a 5 jours
Company Description
Ubisoft’s 20,000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their dedication and talent has brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us Create the unknown.
**Job Description**:
The **Associate Manager, Community Team (M/NB/W) **Just Dance will be responsible for the daily operations of an internationally connected Community group, who’s responsible for player engagement activities across community channels, including content creation, sentiment reporting, and player insights and feedback. This role helps oversee, shape, and manage the overall performance and development of the Community team.
In this role, you will:
- Support the Community Team leader in the day-to-day management and operations of the Community team on an assigned portfolio of games.
- Maintain global strategies, best practices, and initiatives to support the player community.
- Improve content production practices, quality, and team Key Performance Indicators and objectives.
- Optimize social media, content, and engagement best practices, incorporating key learnings into team standards and training.
- Implement player insight strategies, feedback cycle practices, and relevant tools to guide decision making with Development, Publishing, and Community.
- Coach the team by assessing strengths and development needs, giving timely feedback, and creating improvement and training plans.
- Manage team reports, schedules, staffing allocations, and resources to accomplish mission.
- Engage in the day-to-day supervision and review of Community Manager and Community Representative work and results.
- Develop and maintain relationships with partner teams in Community, Support, Publishing and Studios.
- Provide recommendations to the Community Team leader on progress and improvements.
- Create a fun, collaborative environment with a shared passion for Ubisoft players.
**Qualifications**:
To succeed in this role, you need:
- Previous experience managing a team
- Strong customer-service orientation as well as strategic thinking ability
- Awareness or interest in catering to a casual audience
- Interest in music, dance, & pop-culture
- Strong leadership, relationship building, and collaboration skills
- Willingness to be involved in the strategy and stakeholder relationship building pieces
- Skilled at giving and receiving feedback
Additional Information
This role is located in our Saint-Mandé office. (Métro 1 - Saint-Mandé/Bérault or RER A - Vincennes).
- Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players’ community._
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