Front of House Executive

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
We are looking for a Front of House Executive for our EMEA Integrated Facilities Management business line.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Role Purpose
Reporting to Assistant Facilities Manager (FraBeLux)

A highly self-motivated person with a passion for customer service, a team player with great attention to detail. There are two key focuses for this role with the business requirements determining daily needs:
To support the Paris reception team and Facilities team members across both locations during periods of absence comprising annual leave and sickness. To ensure the services are provided to a high standard that reflects JLL values and which sets the tone for everyone entering the premises, whether they be staff or visitors.

(Approximately 80% of role) To provide hospitality services to all colleagues to enable them to work efficiently within the office space.
(Approximately 20% of role)
You will provide services to the highest standards as well as representing values in appearance, presentation, and manners.
To promote the company positively through the highest levels of personal and professional conduct.
To provide a highly efficient and proactive service to BlackRock, its employees, and its clients.

You will need to demonstrate a culture that promotes JLL’s core values of Teamwork, Excellence and Ethics.

Reception Responsibilities (Approx. 80%)
Enthusiastically welcome all visitors, by welcoming them, showing them through the process of registration, keeping them updated about their host / meeting, taking care of their needs during their visit to bidding them goodbye.
Answering the phone in a professional manner consistent with global standards.
To liaise with the BlackRock employees about all the services offered at reception.
To ensure reception desk, waiting area and meeting rooms are maintained to highest standards of tidiness and cleanliness.
To process and manage conference room bookings and requirements.
To make and deliver refreshments to the meeting rooms as required
To order and deliver to meeting rooms any catering as required.
To ensure all visitors to the building are correctly registered and issued a pass.
To alert hosts to their visitor’s presence and keep visitors updated about their host’s arrival time; ensuring all visitors are collected by their hosts.
To offer assistance with large pieces of luggage and offer appropriate beverages to waiting visitors.
To respond positively to any requests from visitors to enable a positive and successful visit to the office.
To un