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After-sales Service

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Role**: AFTER-SALES SERVICE (SAV) Project Manager (M/F)**
Location**: Colombes, Paris, France**
Contract type**: full-time, permanent contract**

**About Marioff**

For four decades, Marioff has been driven by the challenge of keeping people and businesses safe. Today, we are the global leader in high-pressure water mist fire protection with our HI-FOG system, setting new standards and pushing the fire protection industry forward. Rooted in Nordic innovation and delivering globally, Marioff is home to those who approach challenges with an innovative mindset, persistence, and an unwavering commitment to quality. We believe that delivering peace of mind and reliability to our customers requires empowering diverse teams to collaborate towards common success, creating a lasting impact.

At Marioff, more than 500 motivated professionals work across the globe. As a truly global company, we value the diversity of roles and skills within our team, with colleagues from nearly 30 nationalities collaborating towards a common goal.

With our head office in Vantaa and our factory in Kerava, Finland, we have a global reach with subsidiaries in France, Germany, Italy, North America, Spain, Sweden, the United Kingdom, and China.

**About the role**

The **After-Sales Service (SAV) Project Manager** acts as the interface between the company and its clients, ensuring the full management and follow-up of after-sales service-related matters. The primary goal is to develop and maintain the client portfolio while guaranteeing a high level of customer satisfaction. The role covers the entire lifecycle of maintenance contracts, compliance work, and system extensions, from commercial proposals to project completion.

**Your main responsibilities will be**:
**Business Development and Prospecting**
- Identify existing installations without maintenance contracts and potential new clients.
- Visit clients and establish a trusted relationship to offer tailored service solutions.
- Negotiate and close maintenance contracts, system upgrades, and extensions.

**After-Sales Service Management**
- Manage projects from commercial proposal to final acceptance of work, ensuring deadlines, costs, and quality are met
- Ensure contractual compliance, client expectations and regulatory requirements are met
- Work closely with internal teams (technicians, SAV coordinators, procurement, finance) and subcontractors.

**Financial and Administrative Oversight**
- Monitor project profitability and assess financial risks, seek cost optimizations and negotiate with suppliers
- Validate quotations, payment schedules, and invoicing for clients and subcontractors.

**Technical Coordination and Operational Supervision**
- Plan and oversee improvement interventions, system extensions, and on-site work.
- Organize and lead site meetings and progress reviews with clients and technical teams.
- Supervise logistics and supply chain for project sites

**Customer Satisfaction and After-Sales Follow-up**
- Maintain proactive customer follow-up and ensure a high level of satisfaction, resolve issues and guarantee compliance during the warranty period
- Propose system improvements and upgrades based on customer needs.

**To be successful in this role you will need**:

- Bachelor's to Master's degree (Bac +2 to Bac +5) in industrial engineering, electrical engineering, or business with a technical specialization
- Minimum of 3 to 5 years of experience in a similar role
- Fluent French language knowledge and good command of English.
- General expertise in project management, commercial negotiation and a good understanding of after-sales services and related products
- AutoCAD software knowledge with an ability to design layouts and to read and analyze technical diagrams (P&ID).
- Customer service orientation with excellent interpersonal skills.
- Strong organizational skills, multitasking ability and autonomy.
- Leadership and ability to unite internal and external teams.
- Knowledge of MS Office & business management tools

**Considered as an advantage**:

- Experience in after-sales service or maintenance

**Benefits**:

- Competitive compensation
- Bonus scheme
- Professional development opportunities
- An influential role in a professional company

**Our commitment to you**

We offer you a dynamic and international work environment in a company with high technology products, a strong growth strategy and people who are passionate about safety. At Marioff we value diversity in all its forms and we believe that it is our excellent, highly skilled people who make success, competitive excellence and innovation happen. Join us to our mission to protect people, property and business continuity

**Join us and make a difference.