Custumer Service

Your Responsibilities Handle inbound customer interactions via phone, email, and/or chat in FrenchProvide support related to: Product usage & basic troubleshootingOrders, deliveries, returns, and general inquiriesAfter-sales and account-related supportEnsure a high-quality customer experienceAccurately document interactions in internal systemsMeet defined quality, productivity, and customer satisfaction KPIsEscalate complex cases when needed and follow resolution proceduresCollaborate with internal teams to ensure smooth service delivery What We’re Looking For Native or near-native French (C1/C2)Good command of English (B2 or higher)Strong communication and problem-solving skillsCustomer-focused attitude with attention to detailAbility to work in a fast-paced, multicultural environmentBasic computer literacy and comfort with CRM toolsPrevious customer support experience is an advantage, not a requirement What We Offer Relocation package (for candidates relocating to Greece): Flight ticketTemporary accommodation on arrivalSupport with housing search and local administration Competitive salary and performance-based bonusesPaid training and onboardingPrivate health insuranceInternational and multicultural work environmentCareer development and internal mobility opportunitiesModern office facilities Life in Athens Sunny climate and Mediterranean lifestyleLower cost of living compared to other major European citiesLarge international and expat community