VP Customer Security Officer

Description
We are seeking a high-impact VP Customer Security Officer to own and orchestrate Trust, Security, and Governance for the French market.

This role is critical to reinforcing customer trust, enabling growth in regulated industries, and positioning security as a business and go-to-market differentiator. It sits at the intersection of technology, regulation, customer engagement, and executive communication.

Reporting directly to the CEO France, this role acts as the single point of accountability for Trust & Security in France, while operating in strong coordination with Global Security, Product, Legal, Privacy, Compliance, Corporate Communications, Sales, and Customer teams.

In This Influential Role, You Will

• Own Trust & Security for France: Act as the executive authority on security, data protection, and resilience for customers, partners, and regulators (such as Cigref, ANSSI).
• Coordinate the Security GTM: Support strategic deals by positioning security and trust as value drivers, not blockers.
• Align Global and Local: Translate global security strategy into a clear, credible, and locally relevant narrative for the French market.
• Engage Customers at CxO Level: Lead executive trust conversations with CIOs, CISOs, CTOs, COOs, and CEOs.
• Orchestrate Across Teams: Ensure consistency and alignment across all teams contributing to trust and security topics.

Responsibilities

• Executive Trust & Security Leadership (France)
• Act as Chief Trust Officer / CISO for France, representing the company at executive level.
• Be the trusted security authority for customers, partners, and internal leadership.

• Own the French narrative on:

• Cloud & platform security

• Data protection and privacy
• Operational resilience

• Sovereignty and trusted cloud topics

• Support CEO France and Executive Leadership in high-stakes trust and risk discussions.

• Governance, Risk & Regulatory Alignment
• Own security governance for France, in coordination with Global Security CoE, Legal, Gov Affairs, Privacy, Risk, and Compliance teams.
• Ensure alignment with French and European regulations, including GDPR, NIS2, DORA, ANSSI / SecNumCloud frameworks (not exhaustive)

• Act as executive interface for:

• Customer security audits and assessments

• Regulatory discussions

• Executive risk and trust reviews

• Security GTM Leadership & Deal Support

• Act as the dedicated Security GTM Coordinator for France.

• Partner closely with:

• Sales leadership in particular Platform teams

• Solution Engineering & Architects (OU and Platform)
• Customer Success

• Business Value Services & Industry Advisors

• Support strategic and transformational deals, particularly in regulated industries (Financial Services, Public Sector, Utilities, Health, Energy).

• Reduce security-related friction in sales cycles through clear positioning and executive credibility.
• Help customers understand how security supports business continuity, compliance, and long-term value.
• Cross-Functional Coordination & Orchestration
• Act as the orchestrator of all trust and security topics across France.

• Coordinate and align contributions from:

• Global and regional Security teams

• Product & Engineering
• Legal, Privacy, Compliance, Risk
• Corporate Communications
• Sales, SE, Customer Success

• Gov Affairs

• Ensure security messaging, priorities, and actions are consistent, aligned, and business-oriented.

• Break silos and ensure a holistic approach to trust.
• Market Intelligence & Strategic Positioning

• Monitor the French security and regulatory landscape:

• Regulatory evolution

• Customer expectations
• Competitive positioning

• Emerging cyber threats

• Provide market insights to leadership and GTM teams.

• Contribute to the definition of the Trust & Security positioning for France.
• Anticipate shifts that may impact customer confidence or business growth.
• Communication, Thought Leadership & External Representation
• Act as a trusted spokesperson on security and trust for the French market.

• Engage customers through:

• Executive briefings

• Trust reviews

• Strategic workshops

• Work in close alignment with Corporate Communications to ensure consistent and approved messaging.

• Represent the company at industry events, conferences, press interviews and executive roundtables.

• Contribute to the creation of:

• Trust content

• Executive presentations
• Security white papers and briefings

Positioning & Reporting

• Direct reporting line: CEO France
• Strong functional alignment with: Global CISO / Global Security teams / Platform teams
• Highly transversal role
• Authority based on expertise, credibility, and executive sponsorship

Experience & Skills
Leadership & Executive Presence

• 15+ years of experience in cybersecurity, cloud security, or secure enterprise architecture.

• Proven experience in senior roles such as:

• CISO

• Security CTO

• Head of Security / Trust

• Strong exposure to CxO-level customers and executive committees.

• Ability to influence without direct hierarchical authority.

Security, Cloud & Regulatory Expertise

• Deep understanding of:

• Cloud & SaaS security models

• Data protection & privacy
• Identity & access management

• Risk, compliance, and resilience

• Strong familiarity with European and French regulatory frameworks.

• Ability to translate complex security topics into clear business language.

GTM, Customer & Communication Skills

• Strong customer-facing experience in complex, regulated environments.
• Comfortable supporting high-stakes deals and executive conversations.
• Excellent communication, storytelling, and presentation skills.
• Experience working in a global, matrix organization.

Personal Attributes

• High credibility, calm authority, and strong ethical compass.
• Collaborative mindset and strong coordination skills.
• Business-oriented, pragmatic, and outcome-driven.
• Comfortable operating in ambiguity and complexity.
• Embodies Salesforce core values: Trust, Customer Success, Innovation, Sustainability, Equality.