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Customer Service Engineer
Il y a 54 minutes
Company Description
Sector Technologies is a European company specializing in sales and maintenance services for high-tech equipment used in semiconductor and electronics laboratories. The company supports customers with experienced engineers who offer tailored solutions throughout the processes of design, validation, characterization, electrical, and physical failure analysis. Sector Technologies is known for its vast portfolio of advanced equipment, including emission microscopy tools, nanoprobers, lock-in thermography systems, and focus ion beam tools for circuit modification. Their services span installation, post-warranty support, and equipment maintenance, ensuring optimal performance for a wide range of high-tech systems. The company prides itself on providing innovative solutions for digital, power semiconductors, and electronics parts & board assembly applications.
Role Description
This is a full-time hybrid role based in Grenoble, with the flexibility to work from home occasionally. As a Customer Service Engineer, you will be responsible for ensuring customer satisfaction by managing technical support and field service operations. Your day-to-day tasks will include providing on-site and remote customer support, troubleshooting technical issues, performing maintenance and repairs on high-tech semiconductor equipment, and ensuring efficient resolution of customer concerns to minimize downtime. You will also contribute to customer training, ensuring that proper usage and maintenance procedures are followed.
Qualifications
- Proven expertise in Customer Satisfaction and Customer Support
- Experience in Field Service, including equipment maintenance and on-site troubleshooting
- Strong Technical Support and Troubleshooting skills to handle complex equipment issues
- Effective communication and interpersonal skills to address customer needs
- Relevant technical or engineering degree in electronics, mechatronics, or a related field
- Ability to work independently and manage time efficiently
- Willingness to travel to customer sites as needed
- Proficiency in English; additional European languages are advantageous
- Prior experience with semiconductor or electronics laboratory equipment is a plus
