Service Technician

Field Service Maintenance Technician (M/F)

Location

Ideally based in: Nancy, Dijon, Reims, Chaumont

Service area: Departments 08 / 10 / 21 / 25 / 39 / 52 / 54 / 55 / 58 / 67 / 68 / 70 / 88 / 89

About Us

The Industrial Technologies and Services (ITS) segment designs, manufactures, markets, and services a wide range of air and gas compression, vacuum, and blowing products, fluid transfer equipment, loading systems, power tools, and lifting equipment under the leading brands Ingersoll Rand, Gardner Denver, CompAir, and others.

This position is attached to the Compressor Service division, dedicated to the commissioning and maintenance of Industrial Compressors.

Main Mission

Intervene in case of malfunction or breakdown to ensure customer satisfaction and the long-term reliability of installations.

Responsibilities

Reporting to the Regional Customer Service Manager, you will be responsible for the installation, commissioning, and preventive and corrective maintenance of compressed air systems and their networks at customer sites, in compliance with current procedures.

• Contribute to achieving the service department's objectives and ensure customer satisfaction and company brand image in your region.

• Promote and uphold the Group's core values with customers and colleagues:

•    Proximity: attention to customers, empathy, clarity, and friendliness
•    Professionalism: reliability and transparency, reflected in proactive availability, communication, and assistance
•    Responsiveness: timeliness, quality of service, and relevance of solutions provided according to customer needs
•    Company brand image

Your Profile

• Ideally, you have experience in an industrial environment

• You have solid skills in electricity, mechanics, electromechanics, automation, and pneumatics, and ideally knowledge of our product portfolio (lubricated and oil-free screw compressors, air treatment equipment)

• You can read technical plans and schematics

• You are proficient with the IT tools necessary for your role (MS Office, Outlook, CRM, etc.)

• You have at least a basic knowledge of English

• You hold a valid driver's license (Category B)

Travel Requirements

Based in your region, you are able to travel daily to customer sites (occasional overnight stays may be required).

Key Competencies

To successfully perform in this role, we expect you to:

• Organize your weekly schedule according to the plan provided by your Manager

• Carry out simple preventive and corrective maintenance operations in compliance with company and customer site safety rules (Prevention Plan)

• Perform tests and checks on serviced equipment to ensure proper operation

• Analyze technical issues with the help of senior technicians, inform customers, and, when necessary, write expert reports

• Provide preventive maintenance advice, information, and recommendations to customers

• Repair or replace defective components in systems

• Promote and/or sell services, spare parts, and consumables to customers

• Submit all required administrative documents (Prevention Plans, service reports, performance indicators, etc.)

• Share basic product knowledge with customers

• Execute all duties in compliance with legal and internal safety regulations

• Register equipment in the manufacturer's extended warranty programs and ensure follow-up of necessary procedures (photos, failure description, measurements, etc.) to validate claims

To succeed in this role, you will need to:

• Work effectively in a team with kindness, composure, and rigor

• Demonstrate a strong customer service mindset

• Collaborate efficiently with other departments

• Possess excellent interpersonal skills and an approachable demeanor

• Show strong analytical and synthesis capabilities

• Be organized and able to manage priorities

• Be autonomous, responsive, and proactive in your decisions, actions, and communication

• Be comfortable with digital tools

We Offer

• Opportunities for internal mobility and career development within the Group

• Attractive social benefits (health insurance, social committee benefits, free share allocation, etc.)

• 12 additional rest days (RTT) per year

• Meal vouchers

• A friendly and collaborative working environment

Ready to take on new challenges? If you're looking to give your career new momentum, discover a stimulating environment, and believe your profile matches our expectations, join us