IT Operations Technician/Engineer/Expert for Alibaba(Global development + Top-tier technology)
il y a 6 heures
Job Responsibilities:
As required by Alibaba Cloud, perform 24*7 or 5*8 IDC data center duty.
Have comprehensive understanding of equipment and environment in IDC; possess capability for root cause analysis, review, improvement summarization, and promotion of corrective actions for IT operations incidents.
Have comprehensive understanding of equipment and environment in IDC; possess capability for root cause analysis, review, improvement summarization, and promotion of corrective actions for IT operations incidents.
Be familiar with the ticketing system, master SOP standard operating procedures and strictly execute them; able to independently complete all tickets, assist network engineers and server experts in complex troubleshooting and problem resolution; ensure zero faults and efficient delivery; able to independently analyse and coordinate related teams to handle non-standard scenarios.
Be familiar with project management processes, with basic capabilities in risk control, progress management, and project acceptance during project implementation.
Job Requirement:
More than 1 year of industry experience and work experience
Basic incident management capability and ability to promote optimization measures
Clear and logical expression, some cross-team communication capability
Team spirit, mutual support and assistance
Basic daily work and project management
Local language + English, or Local language + Chinese
We provide
1.Premier clients and projects: Serving global technology leaders such as Alibaba, participating in high-standard data centre projects with significant industry influence.
2.Global Development Platform: Facilitating technical exchange and career advancement pathways to support worldwide career planning.
3.Technical Leadership and System Support: Leveraging the company's advanced technological expertise in data centres and global safety management systems to provide professional empowerment and resource support. We will provide the latest market technology training.
- Competitive compensation and benefits: We offer competitive salaries, generous performance bonuses, and a comprehensive benefits system, ensuring your talents are duly rewarded.
Company Introduction
We are TITANICOM Company, specializing in IT hardware system integration. Our headquarters is located in Hong Kong, and we have established five global technical service centers in Hong Kong, Singapore, Germany, South Africa, and the United States. Our business spans over 50 countries and regions across six continents, providing 24/7 round-the-clock IT comprehensive solution deployment services.
Job Type: Full-time
Pay: 2,800.00€ - 5,500.00€ per month
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