IT Support Technician

il y a 2 jours

Paris, Île-de-France Glocomms Temps plein

Job Description – IT Support Technician (Helpdesk Level 1/2)

Overview

As part of strengthening our client's IT support team, we are seeking a Helpdesk

Support Technician (Level 1/2) to provide both on-site and remote assistance to end

users. The consultant will operate within a structured environment and will be responsible for

user support, incident management, workstation deployment, and technical

assistance, using established ticketing and remote-support tools.

Key Responsibilities

User Support & Incident Management

  • Provide Level 1/2 proximity support to end users.
  • Handle and follow up on incidents and service requests through the TANDEM
  • ticketing tool.
  • Deliver appropriate responses and solutions based on user needs.
  • Perform diagnostics, troubleshooting, and incident resolution.
  • Escalate issues to higher support tiers when required.

Technical Support & Workstation Management

  • Remotely access and troubleshoot workstations using Ivanti.
  • Install, configure, and deploy desktops, laptops, and software.
  • Deploy and install business applications on user workstations.
  • Carry out hardware preparation tasks (imaging, setup, configuration).
  • Manage hardware inventory and stock levels.

Required Skills & Technologies

Technical Skills

  • Strong knowledge of Windows 10/11 environments.
  • Familiarity with Ivanti for remote access and workstation management.
  • Experience with ticketing tools, ideally TANDEM.
  • Understanding of Active Directory (user accounts, password resets, group
  • membership).
  • Basic networking concepts (TCP/IP, DNS, DHCP).
  • Experience with workstation imaging and deployment tools.
  • Knowledge of standard office tools (Microsoft 365, Teams, Outlook).
  • Hardware & Peripheral Knowledge
  • Desktop/laptop assembly, configuration, and troubleshooting.
  • Printer and mobile device support.
  • Hardware stock and asset management.

Profile Requirements

Experience

  • 1–3 years' experience in Helpdesk / On-site Support / IT Support roles.
  • Previous experience in a structured IT environment with SLAs and ITIL processes
  • is a plus.

Soft Skills

  • Strong customer service orientation and communication skills.
  • Ability to work under pressure and manage priorities.
  • Problem-solving mindset with a proactive attitude.
  • Team-player with strong relationship-building skills.

Languages

French: Fluent (role is for French-speaking environment)

English: Professional working proficiency preferred

Education & Certifications

  • Degree/Training in IT, Computer Science, or equivalent experience.
  • IT certifications are a plus (ITIL Foundation, Microsoft, CompTIA A+, etc.)

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