Solution Lead, Learn

We are expanding our team We are in search of a Solution Lead for CXG Learn (Learning Solution) to be based in our Paris office.

Who we are:

Founded in 2006, CXG is a global customer experience agency specializing in the premium and luxury industries. We serve over 200 luxury clients with a multicultural team of 250+ professionals. Our mission is to help brands transform customer and employee experiences to tap into their full business potential. We do so through tailored insights, strategy, and implementation. We are passionate about delivering impact. Our clients include the world's most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.

Overview

CXG is launching CXG Learn, a unique 3-in-1 digital learning ecosystem designed for luxury retail (including a Digital learning platform, an Authoring tool to create learning content and a Luxury training content library).

We are looking for a Solution Lead to own and drive the commercial success, adoption, and continuous development of CXG Learn across our clients. This role combines product ownership, client enablement, commercial mindset and technical expertise.

In close collaboration with the Solution Owner, you will be the internal and external ambassador of CXG Learn, ensuring seamless onboarding, continuous client activation, and strong collaboration with our Customer Success teams and our Platform partner.

This role requires an agile mindset, in-depth knowledge of digital learning.

Key Responsibilities

1. Product Partnership & Platform Evolution

2. Act as the main CXG point of contact for our platform provider.

3. Translate client needs and usage insights into clear functional requirements.

4. Prioritize features with the provider and follow up on development, testing, and releases.

5. Ensure the platform evolves in line with market expectations.

6. Commercial Toolkit & Go-to-Market Enablement

7. Build and maintain all sales materials: pricing model, commercial deck, demos, contracts and FAQ.

8. Ensure the toolkit is always up-to-date and aligned with the platform evolutions.

9. Commercial Support & Client-Facing Expertise

10. Collaborate with the Chief Customer Officer and Chief Marketing Officer to define the solution's commercial and go-to market strategies

11. Support Sales and Customer Success during pitches, client meetings, and renewal discussions as the solution expert.

12. Provide strategic recommendations to clients on how to optimize usage and integrate CXG Learn into their retail training ecosystems.

13. Client Onboarding & Post-Sale Platform Management

14. Lead the end-to-end onboarding process for new clients ensuring a smooth, structured and premium experience aligned with luxury industry expectations.

15. Coordinate all activities required to set up the client environment: entity creation, branding, content migration, and platform configuration.

16. Ensure clients understand the platform's functionalities and best practices to boost platform adoption, usage growth, and continuous engagement.

17. Implement a clear operational model for handling tickets, queries and platform updates, ensuring consistency of service across clients.

18. Build CXG's Position as a Preferred Learning Partner

19. Develop and roll out a continuous learning approach for clients, based on previous CX and training performance, identified skill gaps, platform analytics

20. Ensure that after each program, CXG can propose "what comes next".

21. Position CXG Learn as a strategic partner, not a tool or a 1-time content provider.

22. Marketing & MarCom Collaboration

23. Work closely with the Marketing team to create awareness, generate leads, and drive adoption internally and externally (product launches, newsletters, webinars, events / fairs, success stories and client cases)

24. Collaborate to build content selling campaigns to promote new library contents.

25. Ensure CXG Learn has strong internal and external visibility

26. Internal Enablement & Capability Building (Customer Success Excellence)

27. Promote the solution internally to boost adoption within CXG

28. Equip the Customer Success team with essential learning-industry knowledge (competitor landscape, market trends, vocabulary…)

29. Train the team to become fully autonomous in selling CXG Learn, able to confidently articulate the solution's value and propose appropriate learning paths.

30. Build internal training paths and continuous refresh sessions so CS remains up to date and fully aligned with the solution's evolution.

31. Elevate the Customer Success Team into Learning Consultants: support the Customer Success team in developing a consultative mindset, enabling them to advise clients on learning strategy, training paths, and continuous upskilling approaches.

32. Team Organization & Resource Planning

33. Anticipate and define the resource structure needed to support the growing number of clients onboarded on CXG Learn.

34. Identify operational roles required.

9. Contribution to Training Content Strategy & Development

• Work with the learning design team to align the content library with client needs and market trends.

• Provide insights on library gaps

Hard Skills

• Master's degree

• Strong understanding of LMS systems, learning technologies, or digital learning platforms

• 5+ years of experience in solution launch and platform management in the Learning industry

Soft Skills

• Strong commercial mindset

• Excellent communication and presentation skills

• Ability to train and upskill internal teams

• Highly organized, autonomous, and proactive

• Problem-solving mindset and strong sense of ownership

• Self-motivated, detail-oriented, and customer-focused attitude

Preferred Additional Experience (a strong plus)

• Experience in building or curating digital learning programs

• Understanding of luxury retail training needs and behaviors (CX, sales fundamentals, on-boarding, retail skills, etc.)

• Knowledge of luxury retail is a plus

Why This Role Matters

CXG Learn is a strategic pillar for CXG's evolution. This role is central to:

• Scaling our Academy practice

• Ensuring global adoption

• Delivering a best-in-class product experience

• Bridging technology, content, and client delivery

• Driving revenue through a solution never deployed at CXG before

You will build internal capability, shape the solution road map, and act as the bridge between our clients, the CS team, and our technology partner.