Product Specialist

Paris | Full-time | Fluent & E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we're on a mission to change that.We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.Since 2018, we've built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 7 warehouses across Europe, we're solving logistics challenges that others haven't dared to tackle — making fulfillment faster, smarter, and greener.Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we're scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we're looking for the right partner to help us lead the way.Product teamYou'll join the team that powers Bigblue's growth, with a triple mission: 1- Absorb complexity and connect teams so the company can scale quickly without breaking 2- Stay close to merchants and warehouse operators to detect issues and opportunities early 3- Ensure that every release makes the experience smoother and more reliableYou'll collaborate directly with experienced product managers and engineers (Apple, Vimeo, Frichti, Kapten, Alan, etc.) and see how a world-class product team builds, adapts, and scales technology. Along the way, you'll gain hands-on product expertise, sharpen your technical skills, and play a central role in shaping Bigblue's future.RoleInvestigate merchants' issues, find solutions, and make sure their operations keep running smoothly.Capture and prioritize feedback from users to help shape the product roadmap.Troubleshoot problems alongside engineers and ensure fixes are delivered quickly.Support product launches with clear documentation, training, and communication so merchants adopt new features with confidence.Analyze product usage to uncover opportunities that drive adoption and growth.Collaborate with internal teams to ensure merchants get the best possible product experience.RequirementsEducation - Bachelor or Master's degree from a top-tier engineering school (or equivalent) or a top-tier business schoolEager to learn - You are excited to discover new scopes and learn new technologiesEmbrace complexity - You have an habit of digging deep to understand how things really workProblem-solver - You thrive to find solutions to people's problemsCommunicator - Excellent writing and summarising skills. As you will work with Bigblue's transversal teams, you make sure everyone understands complex situations and you build strong relationships with the different teams.Languages - Strong English & French communication skills - written & oral - to engage with all team members and merchants BonusWork experience - Past experience in a cross-functional role in technology, support or operationsProgramming - Experience with software engineering and programming, or software tools (inspector, Google Cloud logs, Postman, etc.). If you're interested, the role can include development and maintenance of our softwareData Analysis - Ability to analyze product data and manipulate databases (SQL)Hiring Process30-minute call to understand who you are, what you need, and answer any of your questionsTest interview to assess your skills, with short practical case studies (30 min preparation preceding a discussion)2h onsite with interviews with members of the team to assess human fit and for you to meet us Thank you for considering joining Bigblue We look forward to hearing from you