Helpdesk Operator

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Job Description Helpdesk operative.You will assist with the provision of managing work order requests, assigning the tickets to the appropriate team's/engineers to perform the duties. managing client expectations and meeting SLA targets.working in a fast paced environment with time constraints, prioritising  workload & liaising with multi -level contacts across the account portfolio.Responsibilities and Key Accountabilities:Ensure all customer requests are dealt with in an efficient and time bound fashion providing comprehensive feedback where necessary - requests could be via Phone email or web basedEnsure all faults recorded are logged and assigned to the relevant teams within the agreed SLALiaise with the operational team and third parties for task allocationsData analysis - monthly reports to be created to show the various job types and detail broken down by siteAssisting with audit preparation and ensure relevant documentation is sharedSupport with any adhoc requests required to support the accountWorki within the requirements of the bp / JLL Health & Safety policy, ensuring that all non-confirmances and opportunities for improvement are reported to your line managerGood understanding of near miss reporting/unsafe acts and condition.Identify report and follow up faults, defects, complaints and potential hazardsPersonalAdaptable to changeCommitment to JLL & Customer successCreative and effective reaction to operational issuesA self-starter Capable of taking the initiative in response to changing circumstancesAn articulate and confident communicatorSkills / Qualifications & Experience:At least 1 years' experience of working in a customer service roleFluent in French and EnglishA good working knowledge of IT Microsoft applications e.e. Word, Excel, PowerPointDemonstrate good communication and presentation skillsHave strong organisational skills, for record management etc.Understanding the requirements to deliver the highest level of customer service with excellent attention to detail, polite and approachable mannerFlexibility may be required within your working hours to accommodate the operationability to provide the service to the highest specificationability to build strong working relationshipsability to motivate self and others, excellent time management and organisational skillsLocation: On-site –Paris, FRAIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.