Customer Service Champion

Situé à Vendargues, tout près de Montpellier, PRIVATE SPORT SHOP, est le leader européen de la vente privée dédiée au sport.Fondé en 2011, nous sommes aujourd'hui fiers de nos de membres et de nos 200 salariés.Chez Private Sport Shop, on est comme vous, des passionnés de sport, des fondus, des fadas, des tarés, appelez ça comme vous voulez.Notre passion, on l'enrichit chaque jour, on la cultive. Running, randonnée, vélo, ski, snowboard, surf, kite, escalade, équitation, auto-moto … On touche à tout et c'est ça qui nous apporte le plus de fun.Bref, chez nous, ça sent bon le sport.Chez PSS, nous encourageons la diversité et nous sommes fiers-ères de travailler avec des talents venant d'horizons différents. Dans un esprit d'inclusion, les candidats-es seront considérés-ées sans égard à leur âge, leur appartenance ethnique, leur sexe, leur expression de genre, leur identité de genre, leur nationalité, leur religion ou leur orientation sexuelle.Par ailleurs, Private Sport Shop est engagé en faveur de l'emploi des personnes en situation de handicap. Do you want to make a difference with every tweet, post, email or call. This is the most important role in our business. You will work directly within our UK and International Customer Champions team, as well as feeding into everything from website development to what brands our customers want to see on the site. This is an excellent opportunity to join an ambitious, high growth business in the sports retail space and grow with us as we expand.We're looking for bright, talented customer service experts with a passion for eCommerce and the outdoors to spearhead our expansion.Responsibilities:As a Customer Service Representative you will be responsible for responding to any customer queries. You will also be an internal champion for the UK, working with sales, operations, marketing and merchandising teams to make sure the onsite and email experience is appropriate for your territory..Delivery of first class customer service for our customers, by responding to customer queries through social media, live chat, email and phone. This role will also include responding to other international customer queries.Be the "internal champion" - perform a daily check on the website, check sales available, product available, choice of imagery etcAs a employee we assume you will have a problem-solving mindset, and be able to respond to challenges with creative solutions. You will be a team player and will be willing to get stuck in, one of our key values. We do however require a few specifics from you.