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Westcon-Comstor is recruiting a Solutions Architect / Solutions Engineer to support our sales teams in the achievement of set revenue and GP budgets in line with company directive and objectives. The Solutions Architect will provide product based technical sales support to authorised business partners.
You will plan, manage and report on some of vendor portfolios like Checkpoint, F5, Extreme Networks to maximize Westcon Group value-add and ensure success in terms of revenue and profitability. You will work with vendors and sales team to develop and execute compelling solution propositions for Westcon, our Partners and their end users.
This role is office based in Paris.
We offer a competitive package and great benefits.
ABOUT THE ROLE
Sales
* Generate and provide customer quotations (verbally and in writing) as requested by the sales staff and business partners
* Support the efficient promotion of differentiating Westcon Group value propositions through sales engagement and partner training
* Provide presentation and demonstrations for end users on behalf of our business partners
* Establish strong, productive vendor relations
* In coordination with sales staff, proactively work within resellers to position product line and ensure comprehension of portfolio
* Build visibility with vendors and customers to create a competitive distribution advantage for Westcon products
* Work with full marketing team, vendor and sales to develop compelling programs and initiatives
* Maintain competitive awareness of other vendor products and other distribution activity
* Provide internal updates on a regular basis
* Represent vendor's product effectively and accurately
* Present vendor marketing programs and objectives to sales force
Customer Support
* Point of contact for customer inquiries regarding solution designs
* Acceptance and resolution of queries received via the CRM ticketing system
* Answering of telephone queries from the pre sales help lines
* Liaise with and support all other internal teams
* Provide monthly report on tracking business levels, product trends, promotions and top customer profile
* Identify ways to build margin by means of bundling and developing new propositions
* Assist where necessary with inventory and special orders
* Assist with customer events as necessary
Sales Support
* Support sales team with product positioning
* Work with sales team to understand product trends
* Ensure customer operations have the necessary product and promotional information
* Develop product presentations for the sales force
* Work with product management to train Sales staff and Customers on specific vendors products
ABOUT YOU
Technology:
Good knowledge of Westcon Group product portfolio offerings
Use advanced technology concepts to link Westcon's offering to solutions in the customer's business
Thorough understanding of Solution Practice portfolio and technology
General Computer literacy
Understanding of products from a sales and technical perspective
Finance:
Understanding of and ability to apply pricing, Gross Profit, discounts, and margin calculations
Sales:
Good understanding of the sales cycle
Customer Service:
Principles and processes for providing customer service
Qualifications
Network accredited certifications like 101 / 102 / 202 / 301 for F5 or CCNA. Alternatively, you will be trained on specific vendor certifications.
Demonstrable experience in relevant industry in a pre sales or post sales technical role
Technical background and experience with technology
Background in product management
Join a growing global business
Westcon-Comstor is a leading name in IT distribution with US$5 billion in global revenues. Our job is to link technology vendors to our distribution partners who resell software and solutions to business and other customers.
This is an exciting time to join our expanding European operation, which serves the EMEA region. We have ambitious plans and huge future potential - you will be ideally placed to grow your career in a dynamic yet supportive culture.
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