Customer Delight Intern

Customer Delight Intern - 6 months

Location:
Colmar

Period:
6 months starting January 2026

Reports to:
Customer Delight & Customer Intelligence Manager

Context

Our mission is to continuously improve the experience of our internal and external customers. A key part of that mission involves listening to the voice of the customer through satisfaction surveys.

We are currently looking to increase the response rate to our surveys by identifying and addressing system-level blockers (technical, process, user experience, etc.).

You will support the Customer Intelligence Manager in leading a 360° investigation and driving actionable improvements.

Your Key Responsibilities:

Analysis & Diagnosis

• Analyze survey response rates by audience, channel, timing, etc.
• Identify technical or behavioral barriers to participation
• Conduct internal interviews with users and stakeholders to uncover root causes
• Benchmark internal best practices

Optimization & Experimentation

• Propose concrete solutions to increase engagement (timing, UX, messaging, incentives…)
• Support improvements in survey content and user journey

Communication & Change Enablement

• Raise awareness of the importance of feedback across teams
• Help create communication assets that promote a feedback culture
• Contribute to reporting and data storytelling based on survey results

Your Profile

• Currently enrolled in a Master's degree (Business, Data, Design, Human Sciences…)
• Strong interest in customer experience, feedback, and continuous improvement
• Comfortable with both quantitative and qualitative analysis
• Able to collaborate with a wide range of stakeholders (tech, ops, managers…)
• Curious, thorough, solution-oriented

Nice to be familiar with:
survey tools (e.g. Qualtrics, Medallia), Power BI, Excel, SQL, or customer journey mapping.

What You'll Gain

• A hands-on experience improving customer insight operations
• Exposure to CX strategy and data-driven decision making
• Opportunity to lead real experiments and impact customer satisfaction
• Collaboration across departments in a dynamic environment