Customer Success Manager

ScorePlay is the AI media platform for sports, built to power the stories that connect clubs, athletes and fans. We work with 270+ clubs, leagues and federations – including Ligue 1 and Premier League clubs, NBA and NFL teams, the Tour de France, the Australian Open, and leading bodies like UEFA and FIBA – helping them turn every moment on and off the field into content that fuels their communities. Our platform brings all their media into one place and makes it effortless to find, edit and share in seconds.

Founded in 2021, we're a 45-person team based between New York and Paris, growing 3x year over year with almost 100% retention. We've raised $20M+ from top investors including Alexis Ohanian and elite athletes like Kevin Durant, Raphaël Varane, Mario Götze, Nico Rosberg and Giannis Antetokounmpo.

If you're passionate about sports and thrive in fast-paced environments - and you want to help shape how the next generation of fans experience sports, you're in the right place. We're on track to become the global leader in sports media, and this is definitely the best time to join our adventure.

Overview

We're hiring a Customer Success Manager to help us accelerate growth across Southern Europe, with a strong focus on Spain. You'll own and grow a portfolio of customers across the region, helping teams get maximum value from ScorePlay and turning strong usage into long-term partnerships. This is a hands-on, high-impact role at the heart of how we scale in one of our most exciting markets.

What you'll work on :

Customer success and relationship building

• Own a portfolio of Southern Europe customers
• Build trusted relationships with key users and decision-makers.
• Run structured check-ins to understand workflows, goals, and adoption blockers.
• Enable customers through training, best practices, and regular value moments.

Retention, renewals, and account health

• Track customer health and satisfaction, identify risk early, and act quickly.
• Lead renewals for your portfolio with clear timelines and stakeholder alignment.
• Maintain accurate tracking and notes in our tools

Expansion and market activation (with Sales)

• Spot upsell and expansion opportunities within your accounts and drive them forward.
• Partner closely with Sales to convert customer insights into pipeline and closed growth.
• Join events and travel to customers when it will move relationships or opportunities forward

Cross-functional collaboration

• Coordinate with Product and Tech when needed to resolve issues or unblock customers.
• Share structured feedback from the field to help improve the customer experience.
• Support on larger projects when an extra set of hands makes the difference.

• Real product, real customers: ScorePlay is already trusted by 270+ sports organizations globally, and the platform sits in the critical workflow of content and comms teams.
• A market you can truly own: You'll play a key role in shaping our Southern Europe customer motion, with a lot of room to create, improve, and drive outcomes.
• High autonomy, high support: You'll work closely with a strong CS team and our Sales presence on the ground, while having the freedom to lead day-to-day execution.
• Sports + tech, with pace: You're joining a team that moves fast, iterates often, and cares deeply about the quality of what we ship and how we show up for customers.

What we're looking for :

• Based in Spain
• Bilingual Spanish / English
• Experience in Customer Success, Account Management, or a client-facing SaaS role, with ownership of renewals and retention.
• Comfortable managing a portfolio and staying organized across many moving parts.
• Commercial mindset: you enjoy spotting opportunity, partnering with Sales, and helping customers grow with the product.
• High ownership in a fast-moving environment: you take the lead, find answers, and move things forward without needing constant direction.
• High energy and curiosity. You like challenges and you stay proactive when priorities shift.

Bonus points if you have :

• Experience in sports, media, or workflow tools.
• Knowledge of the Southern European sports ecosystem.

We know many people hesitate to apply if they don't meet every single requirement on a job description. If you're interested in ScorePlay but not sure you tick all the boxes, we'd still love to hear from you, this could be the start of a great long-term collaboration.

We're also committed to building a diverse, inclusive team where everyone feels safe and respected. ScorePlay is an equal opportunity employer: we welcome applications regardless of gender, sexual orientation, origin, disability, or any other aspect of what makes you, you. Different perspectives make us stronger, and a much more fun team to work with.