Dock manager-Linehaul

General Information

Location:
Compans (77)

Schedule:
Night shifts (20h–04h or 00h–08h, to be defined)

Workdays:
Sunday to Friday

Reporting line:
Linehaul Manager

Team management:
Linehaul Coordinators + dock teams

Mission & Responsibilities

1. Organization and Departure Management

Ensure the preparation and organization of linehaul departures in line with operational plans.

Guarantee strict compliance with departure schedules.

Manage operational contingencies such as delays, missing items, or incomplete pallets.

1. Operational Coordination

Lead and supervise linehaul coordinators and dock teams.

Oversee dock activities: prioritization, volume management, flow control, and safety compliance.

Maintain clear and effective communication with operations and transport teams.

1. Interface with Sorting Operations

Ensure pallets are correctly prepared and made available for departure.

Enforce sorting priorities according to departure schedules.

Identify and resolve anomalies (missing parcels, misrouted pallets, incorrect palletization).

1. Safety & Quality Assurance

Apply and enforce safety procedures and standards across all dock operations.

Verify load compliance and documentation accuracy.

Drive continuous improvement to reduce errors and incidents.

Required Competencies

Technical Skills

Strong knowledge of transport and linehaul operations.

Expertise in dock organization, safety protocols, and transport planning.

Human Skills

Proven leadership and team management abilities.

Excellent communication skills with cross-functional teams.

High level of rigor, stress management, and decision-making capacity.

Objectives & Key Performance Indicators (KPIs)

On-Time Departure (OTD): Target ≥ 98% across all lines and destinations.

Palletization Error Rate: Continuous reduction, maintaining below defined thresholds (incomplete pallets, misrouting, missing/excess parcels, mixed flows).

Role Impact

The Dock Operations Manager plays a critical role in ensuring the reliability and efficiency of linehaul operations. By combining organizational discipline, leadership, and operational expertise, this role directly contributes to network quality, customer satisfaction, and overall performance excellence.