Customer Success

il y a 1 semaine

Paris, Île-de-France Singulart Temps plein

Singulart is the leading online art gallery, dedicated to empowering artists worldwide by providing them with a platform to grow their career & showcase their work. We are a fast-growing international company driven by innovation and a mission to reshape how artists grow their careers.

Our SaaS solution provides artists with tailored subscription plans and advanced, market-leading tools - unmatched in the market. Our premium positioning is bolstered by partnerships with top galleries like Perrotin and Gagosian, offering artists unparalleled opportunities to grow their careers and reach global audiences.

As a Customer Success Representative, your primary responsibilities will include:

  • Retention Sales: Effectively pitch Singulart's paid subscription plans, addressing artists' questions and objections to secure their commitment. Match artists with the plan that best fits their needs and career stage.
  • Outreach and Engagement: Develop personalized approaches to connect with disengaged artists through emails and calls.
  • Share strategic feedback: Gather and communicate insights about artists' needs, market trends, and competitive offerings to enhance the platform and its services.
  • Skill Development: Continuously refine sales techniques and product knowledge to improve conversion rates and customer satisfaction.

Why This Role Is Exciting

  • High conversion rates: Enjoy the opportunity to renew multiple subscriptions daily with ease.
  • Meritocratic rewards: Benefit from short sales cycles where your efforts translate quickly into tangible results and recognition.
  • Generous incentives: Achievements are celebrated with significant rewards, including uncapped bonuses.
  • Collaborative mentorship: Work alongside an experienced Head of Customer Success who will support and guide your growth.
  • French speaker (for the core missions). Another language is a big plus.
  • Fluency in English (our working language)
  • First experience in online/phone sales
  • Excellent communication skills (spoken and written)
  • Sales Mindset: You're not afraid to pitch and close—always with the artist's success in mind.
  • People-First Approach: You know how to build trust over the phone and via email, balancing confidence with empathy.
  • Organizational Skills: You excel at managing follow-ups and keeping track of multiple artist interactions.
  • Problem-Solving Skills: When challenges arise, you're quick to find solutions and keep the conversation moving forward.
  • Self-Starter with Team Spirit: You're proactive and capable of working independently, but you also thrive in collaborative environments.
  • Tech Savvy: Familiarity with CRM tools and email outreach platforms is a big plus.
  • No knowledge in art required
  • 5 min phone exchange with the Head of Customer Success
  • 30 min Case Study with the Head of Customer Success
  • 20 min exchange with the Director of Singulart SAAS

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