Solutions Consultant

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence

Overview

The Solutions Consultant is responsible for supporting solution-based sales by delivering customized service solutions for high-potential opportunities and strategic client accounts.

Responsibilities

Sales Support – Solution Consultant Remit

• Provide support to Sales Teams for the following:
• Demonstrate knowledge of TNS product and solution capabilities for payment solutions.
• Support Sales presentations and meetings with new and existing customers.
• Maintain regular contact with TNS customers.
• Assist with customer responses to RFPs/RFIs.
• Understand TNS' customer base and the Payment market for the relevant country and region.
• Advise and recommend products and solutions tailored to customer needs.
• Produce technical proposals for Sales opportunities.
• Develop cost models for Sales opportunities.
• Create technical requirements for internal delivery teams.

Revenue Targets and Generation – Solution Consultant Remit

• Understand and maintain knowledge of sales and revenue targets.
• Review Sales Pipeline to align priorities and maximize revenue.
• Identify opportunities to support revenue growth and pipeline activities.

Industry Awareness – Solution Consultant Remit

• Maintain market and business awareness of the Payments Industry.
• Stay informed on Payment Industry standards, including:
• Security Standards.
• Message and Protocol Standards.
• New and Alternative Payment Acceptance methods.
• Understand customers' business objectives within the Payment Industry.

Deliverable Objectives – Solution Consultant & Post-Sale Remit

• Build and maintain relationships with Internal Delivery and Support teams.
• Collaborate with Internal Operational teams.
• Ensure technical understanding and updates of Products and Services.
• Produce and maintain accurate costing models.
• Ensure technical documents adhere to established standards.
• Develop and maintain Service Management and Operational relationships.
• Ensure delivery processes are followed.

Group Objectives

• Build and maintain relationships with Solutions Consultants across regions.
• Promote and support information sharing within the group.
• Provide training and share skills and knowledge with group members.

Qualifications

Connect – Payment Connectivity Core Experience (3+ Years):

• Data Networking Expertise:
• IP-Based Access Services (Local & Wide Area Networking)
  • Layer 2: Ethernet, VLANs
  • Layer 3: VPN services, IP-based services
• Software Defined WAN (SDWAN) – Fortinet product skill set
• Vendor hardware knowledge: Cisco, Fortinet, Teltonika, Virtual Access
• Relevant technical certifications: CCxx, NSE, etc.

Access IP Services:

• Broadband: FTTC/FTTP, Ethernet-based services
• Wireless: 4G/5G
• Internet-based services: VPN, TLS
• Cisco Umbrella, ZTNA services

Additional Technical Knowledge:

• Firewalls: Fortigate, Cisco
• IP Addressing, NAT, IP SLA, QoS Profiles
• Cloud platforms: AWS, Google Cloud, Azure
• F5 Products, Linux (CLI), VMware

Payment Services – Desirable Experience

Industry standards & market trends (French Payments Market):

• PCIDSS, P2PE Terminal standards
• DDOS mitigation
• Message specifications: CBCOM/CB2A, ISO, Nexo variants

Payment Acceptance Methods (3+ Years):

• Unattended & Attended models
• Terminals: Ingenico, Verifone, PAX
• Wallet & eCommerce technologies
• Indoor/Outdoor payment models
• Acceptance verticals: Parking, Retail, Vending/Kiosk, Fuel & Convenience

Orchestration – Transaction via Platform

Payment Types:

• Recurring, BNPL, Alternative Payments
• Authorisation, In-person, eCommerce

Platform Knowledge:

• Terminal Driving / ATM Processing
• Intelligent Payment Routing
• Fraud, DCC, 3DS, Tokenisation
• Reconciliation & File Settlement

Payment Services Expertise (3+ Years):

• Transactional message specs: ISO, Nexo, APAC's, Prince, XML
• Acquiring & Issuing processing
• PSPs, Gateways, Scheme Gateways
• ATM services, Vending/Kiosk
• Wallets: Apple Pay, Google Pay, WeChat

Additional Requirements

• Languages: French & English required, German desirable
• English proficiency:
• C1 (Advanced) minimum
• C2 (Proficiency) preferred

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.