Facility Manager France

DATA4'S MISSION

DATA4 creates Smart & Scalable digital facilities for our customers. Our network of highly connected, resilient and sustainable data center campuses underpins our customers' digital growth in Europe.

DATA4 Group finances, designs, constructs and operates its own data centers. Delivered through our data center campus model, we provide our customers with secure, scalable and high-performance data hosting solutions.

DATA4 VALUES

At DATA4 we are driven by our values. These are the core of everything we do – from the proactivity we show in delivering great outcomes for our clients, to the responsibility we show as a key contributor to the digital economy. Our three values are:

1. To be entrepreneurial – we are teams of doers who make things happen - with autonomy, energy and a sense of responsibility
2. To always take responsibility – for our impact on the people we work with, the society we are part of, and the environment in which we operate
3. To constantly be adaptable – our business is designed to adapt, answering not only today's challenges, but also anticipating what's coming next.

ABOUT THE ROLE

Facility manager's main mission will be to manage and leverage the maximum power from our suppliers, mainly with the FM supplier. Based in a broad technical knowledge, he/she will lead the day-to-day relationship in terms of planning, preparation and field execution according to the internal procedures.

FM is responsible for monitoring the infrastructure management activities of Datacenters leading technically all our suppliers, working together with other FMs and other teams.

His/her perimeter covers all technical areas in the Datacenter, with very strong needs on: Electricity, Cooling, Low Current (access control, CCTV...) and H&S management, among others.

It is one of the main players in the quality of service rendered by our suppliers, especially in terms of continuity.

Working very closely with the different suppliers and mainly with the FM company with focus on: Planning maintenance, prepare corrective works (review and validation of changes and MOPs when required, attending dry runs, BMS follow up of the installation to ensure a good performance, supporting other teams that could require on the field support for projects (Construction, Service Delivery, Energy management, quality and compliance team, among others).

FM will work closely with the Critical Environment Manager supporting, from the technical perspective, all Incident management

FM will be part of the on-call team for Data4.

FM will support the CEM and the CSM team in terms of customer communication providing them info related to maintenance operations, preventive planning, incident management, RCA analysis, action plans tracking, correctives, small projects follow up, BMS monitoring, reporting will be his/her mains activities.

RESPONSIBILITIES

FM Supplier RELATIONSHIP

• Participates in the collection of the necessary elements to develop monthly reports related to infrastructure management.
• Helps customers with their certification process, audits, etc. providing info and data to the CEM and CSM.
• Ensure the correct execution of the infrastructure improvements within the client contract framework.

TECHNICAL MISSION

• To monitor and manage maintenance, corrective and improvement works
• Produce/review the technical management of incidents (Incident reports, RCAs, action plans … ) with the possible assistance of technical experts, and reports to his/her manager.
• Monitors the infrastructure to ensure a smooth and efficient operation.
• Participates in drills for incident scenarios to verify the adequacy between the procedures and the level of control of the facilities by the teams.
• Participates in customer contract management meetings as technical support.
• Participates in internal operating meetings (with multi-technical provider)
• Implements and enforces providers to implement the procedures defined at the group level
• Tracks the improvement/action plans related to incidents, non-conformities and any other source of risk for the facilities.
• Prepare quotes in the context of customer demand aligned with the company's policies, ensure the completion of the work in due time following the company procedures (change management, incident management, delegation of authority, ..).
• Management of the supplier's contract participating in their follow up and review.
• Provides duty offices for the Cornaredo site and, in this context, acquires enough control of all the facilities allowing to:
• Managing corrective actions effectively
• Communicating with impacted customers via CSM
• Ensure the necessary internal reporting
• Asset Management ensuring the info related to different assets is accurate.
• Supports the Global Process Owners (GPO) to implement their process in the buildings under the FM responsability

REQUIREMENTS

Education and experience

• Significant experience in areas where continuity of service is paramount.
• Technical knowledge to pilot the various trades involved.
• Good command of English

Technical skills 

• Knowledge of electricity, air conditioning, computer networks, safety and security
• Able to manage a long-term relationship with suppliers/providers
• Able to coordinate and manage root cause investigations in the event of an incident
• Able to listen to internal customer needs and constraints
• Able to communicate in written and oral English

Soft skills

• Flexibility and open-mind approach,
• Ability to report and report quickly.
• Easy to communicate/exchange with our customers.
• Accurate and methodological.
• Team spirit.