Research & Adjustments Rep II
il y a 1 semaine
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us
Job Description:
This job is responsible for resolving research and adjustment inquiries within the bank's practices and procedures. Key responsibilities include maintaining internal operational and financial controls and ensuring that they are observed for all assigned cases. Job expectations include ensuring that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system, and financial controls, and escalating matters or issues to leadership to ensure minimum risk occurs.
Responsibilities:
Works on daily incoming exceptions and maintains aged exceptions to a minimum
Enters daily entries through internet based applications
Performs routine or complex account maintenance depending on client account type
Maintains high-volume portfolios
Investigates and resolves issues and requests
Skills:
Attention to Detail
Customer and Client Focus
Pipeline Management
Research
Critical Thinking
Decision Making
Problem Solving
Written Communications
Adaptability
Collaboration
Risk Management
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Schedule: Monday – Friday, 7:30 – 4:00pm
Shift:
1st shift (United States of America)Hours Per Week:
40-
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