Customer Success Manager – Relation Client

il y a 5 jours

IssylesMoulineaux, Île-de-France HIGHTEAM Temps plein

Nous recherchons un Customer Success Manager passionné par la relation client et le conseil. Vous accompagnerez un portefeuille de partenaires professionnels dans l?usage de solutions API.

Votre rôle : écouter, comprendre, conseiller, fidéliser.

Vous guiderez les clients dans leur parcours, de l?onboarding aux optimisations continues, en veillant à la qualité de la relation, à la satisfaction et à la valeur business générée.

Responsabilités clés1. Relation client & accompagnement

Être le point d?entrée privilégié des partenaires.

Comprendre leurs besoins business et leurs enjeux d?intégration.

Construire une relation de confiance durable.

Accompagner le cycle de vie complet : onboarding, suivi, optimisation, fidélisation.

  1. Conseil & suivi stratégique

Identifier les opportunités d?amélioration et de croissance d?usage.

Proposer des recommandations adaptées aux objectifs des clients.

Suivre la performance, les flux, la satisfaction.

  1. Coordination interne

Faire le lien entre clients, produit et équipes techniques.

S?assurer que les besoins clients sont compris et pris en charge.

Participer au suivi des demandes, améliorations et résolutions.

  1. Compréhension technique (secondaire mais nécessaire)

Comprendre la logique d?une API.

Lire une documentation type Swagger.

Réaliser des tests simples (Postman).

L?objectif : expliquer, vulgariser et accompagner, pas développer.

Profil candidat:

Expérience confirmée en CSM, Account Management ou relation client B2B

Forte aisance relationnelle, écoute active, sens du service

Capacité à gérer un portefeuille et à construire des relations solides

Appétence technique (API, Postman, Swagger) mais pas besoin d?être développeur

Excellente communication FR & EN

Organisation, proactivité, résolution de problèmes

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