IT Help Desk Technician

Il y a 56 minutes


Us, Île-de-France Addison Group Temps plein

Job Title:
IT Help Desk Technician

Location (State, Country):
São Paulo, Brazil

Work Schedule:
Full-time | Onsite

  • Must be local to go onsite 5x a week

Requirement Must Have:
Fluent in Portuguese and English

Job Description:
The Help Desk Technician is responsible for serving as the liaison between employees and technology by helping with fielding requests for assistance with computer systems, software applications, or other technical issues

  • Must be local to São Paulo, Brazil and go onsite 5x a week.
  • Must be fluent in Portuguese and English

Duties and Responsibilities:

  • Provides technical support to end users via phone, email, remote session, or in person.
  • Logs and tracks all support requests in ServiceNow, ensuring accurate documentation and timely resolution.
  • Troubleshoots and resolves hardware, software, network, and peripheral issues.
  • Assists with account management, including password resets, user provisioning, and access control following IT security policies.
  • Configures, deploys, and maintains laptops, desktops, printers and peripheral equipment.
  • Follows IT processes and procedures to ensure compliance with company security, privacy, and audit requirements.
  • Contributes to IT documentation, FAQs, and knowledge base articles to improve end-user self-service and reduce repeat incidents
  • Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware, computer software and computer/video interface

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