Customer Service Representative with Dutch

il y a 1 semaine

IssylesMoulineaux, Île-de-France Johnson & Johnson MedTech Temps plein

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Function
Customer Management

Job Sub Function
Customer Service Operations

Job Category
Professional

All Job Posting Locations:
Issy-les-Moulineaux, France

Job Description
En front office, vous traitez les commandes entrantes et sortantes, les demandes de renseignements, les réclamations et les informations via de multiples outils de communication. Vous mettez tout en œuvre pour gérer efficacement la relation client et vous contribuez à apporter une valeur ajoutée au service en interne et en externe.

Vous contribuez à l'optimisation du niveau de service en assurant une excellente prestation de service à chaque interaction et en veillant à la résolution au premier contact pour valoriser l'expérience client.

Activités principales

  • Traiter toutes les commandes, demandes de renseignements, réclamations et informations générales par téléphone/e-mail
  • Maintenir les métriques SLA et EMEA (y compris les KPI associés au rôle)
  • Traiter manuellement les commandes EDI et eCommerce tombées en erreur
  • Contribuer à l'automatisation des commandes via l'EDI et le eCommerce en collaboration avec des partenaires internes
  • Gérer les notes de crédit et de débit
  • Gérer les créations et modifications de comptes client
  • Suivre les retours
  • Acquérir la connaissance produits, les connaissances commerciales et techniques pour gérer les relations avec les clients
  • Gérer des rappels produit
  • Gérer des appels sortants
  • Soutenir les partenaires commerciaux
  • Soutenir les initiatives de vente et de marketing

Connaissances, compétences et aptitudes requises
Indispensable

  • Bilingue Anglais/Français
  • Maîtrise du Neerlandais
  • Expérience dans un Service Client, de préférence en centre d'appels.
  • Empathie, capacité à faire preuve de compréhension et à trouver des solutions pour valoriser le client
  • Esprit d'équipe, motivation et engagement
  • Capacité à communiquer ouvertement à l'écrit et à l'oral
  • Approche proactive de la résolution des réclamations
  • Bonnes compétences en informatique, y compris la saisie de données
  • Capacité à être efficace sous pression et à travailler dans un environnement au rythme rapide et soutenu, réactivité
  • Compétences organisationnelles, numériques et administratives

Souhaitable

  • Connaissance / Compétences SAP
  • Compétences Microsoft Office (Excel, Outlook, Word, Power Point)
  • Connaissance d'une 3ème langue (en plus du français et anglais)
  • Compréhension du domaine de la santé oculaire ou expérience au sein d'une structure de santé oculaire

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

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