Enterprise Client Partner

Cast AI is the leading Application Performance Automation (APA) platform, enabling customers to cut cloud costs, improve performance, and boost productivity – automatically.

Built originally for Kubernetes, Cast AI goes beyond cost and observability by delivering real-time, autonomous optimization across any cloud environment. The platform continuously analyzes workloads, rightsizes resources, and rebalances clusters without manual intervention, ensuring applications run faster, more reliably, and more efficiently.

Headquartered in Miami, Florida, Cast AI has employees in more than 32 countries worldwide and supports some of the world's most innovative teams running their applications on all major cloud, hybrid, and on-premises environments. Over 2,100 companies already rely on Cast - from BMW and Akamai to Hugging Face and NielsenIQ.

What's next? Backed by our $108M Series C, we're doubling down on making APA the new standard for DevOps and MLOps, and everything in between.

As a Customer Success Enterprise Account Manager (called "Client Partner") at Cast AI, you are an entrepreneurial, independent and enterprise-style professional who is experienced in selling and managing customers in the cloud SaaS space, specifically in the following or adjacent industries: Cloud Infrastructure, Cloud Cost Control, Cloud Security and DevOps tools. 

As we continue our rapid global expansion, we are looking for growth-oriented Account Managers to join the team and maximize the phenomenal market opportunity that exists for Cast AI and our customers, with main responsibilities being:

• Customer Relationship Management: Build and maintain strong, long-term relationships with customers to ensure adoption, satisfaction and retention.
• Account Growth: Identify and execute upsell and cross-sell opportunities to expand customer accounts while driving revenue growth.
• Onboarding and Training: work closely with our technical account managers to guide new customers through onboarding, ensuring they fully understand and adopt the company's products within a well-defined and closely managed onboarding process.
• Performance Monitoring: Monitor customer usage, health and risk scores, and performance KPIs to proactively address potential issues. 
• Collaborate closely with Sales, TAM team, R&D, Partners and more stakeholders across the company to ensure the growth and success of your accounts.

Requirements

• 5+ years of experience working with enterprise organisations, navigating complex decision-making structures and multi-year customer engagements.
• Proven experience in enterprise customer account management, including execution of upsell, value realization and customer planning.
• Ability to identify key contacts, understand client needs, and tailor proposals to address those needs.
• Demonstrated success in negotiation and closing, with a commitment to long-term customer satisfaction.
• Experience with Kubernetes, sales lifecycle, and Cloud space is a significant plus.
  
  

• Enjoy a flexible, remote-first global environment.
• Collaborate with a global team of cloud experts and innovators, passionate about pushing the boundaries of Kubernetes technology.
• Equity options.
• Get quick feedback with a fast-paced workflow. Most feature projects are completed in 1 to 4 weeks.
• Spend 10% of your work time on personal projects or self-improvement. 
• Learning budget for professional and personal development - including access to international conferences and courses that elevate your skills.
• Team-building budget and company events to connect with your colleagues.
• Equipment budget to ensure you have everything you need.
• Extra days off to help maintain a healthy work-life balance.
  
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