Guest services

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Our modern 55-room chalet continues the legacy of the Rothschild family, who set out nearly a century ago to craft an unparalleled resort experience. A cozy and exclusive mountain retreat, it offers an inviting escape in both summer and winter. Play one of the world's finest Alpine golf courses, relax in the region's largest spa, and dine at La Brasserie Benjamin where the richness of French cuisine is celebrated through refined dishes. Craving for Pan-Asian food? discover the world of our restaurant Kaito and for a breathtaking view, let's meet at Edmond's, our fine dining restaurant. For those who love to hit the slopes or the trails, L'Idéal 1850, our high-altitude restaurant, is the perfect spot to unwind during an adventure-packed day.

The Position/Role

The Guest Services Agent is performing the duties of Valet, Door and Bell Attendants as well as shuttle driver, and reports directly to the Assistant Guest Services Manager. The Guest Services Agent responds to a wide variety of guest requests by accurately assessing the guest needs and expectations. As an ambassador of the hotel, the Guest Services Agent is also a Guest Relations Agent by being knowledgeable about the hotel facilities and the activities offered to our valued guests.

The Guest Services Agent performs the following duties:

Responsibilities

• Respond to all guests' & management enquiries following and adhering to the Four Seasons Standards of service.

• Create a sense of arrival for resident and non-resident guests by welcoming them to the hotel and safely parking their cars in the garage.

• Deliver luggage received from Door staff, valet parking, and requests from Front Office.

• Provide a fond farewell to departing guests at the hotel.

• Greet all guests and deliver luggage to room upon check-in, provide overview of the hotel, room orientation based off first time or return guest, pick up luggage from room upon departure, moving the luggage to storage of the front drive.

• Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

• Review daily movements (arrivals, departure , guests in house itineraries, restaurant reservations etc ) to ensure proper handling of Special Attention Guests, VIP Guests and Groups (if applicable).

• Receive vehicles from guests and drive to the hotel garage, adhering to all traffic regulations, and speed limits, using caution not to damage the vehicle being driven and other vehicles in the vicinity.

• Pick up vehicles when requested in a timely manner .

• Assess any damage to vehicle and clearly notes any damage on claim ticket along with locations of vehicle when parked.

• Deposit key and ticket in bell closet.

• Drive hotel cars to both pickup and drop off guests throughout the ski resort to specific drop off points and following speed limits and using caution to yield to pedestrians.

• Perform errands for guests and the hotel that may require local travel off of the property.

• Assist in inventory of Long Term Storage and Guest Items.

• Work harmoniously and professionally with all colleagues and management.

• Memorise regular guests' preferences and habits to provide attentive and personalised service

• Speak clearly and communicate via radio to other staff members.

• Communicate to all support departments any necessary information or requests.

Additional overnight functions:

• Assist with overnight Housekeeping deliveries and basic requests .

• Walk property to collect doorknob hangers from guest rooms for in room dining requests.

• Audit vehicles parked in garage for front office to post charges nightly .

The list of responsabilities and duties is non exhaustive .

Who You Are?

1+ years of previous experience in a similar position required .

Experience in a luxury hotel/resort preferred.

Knowledge of French Alps or Megève and surrounding areas, highly desirable, however not required .

Must be flexible with schedule- Able to work weekdays, weekends, holidays, evening/overnight shifts.

Reading, writing and oral proficiency in the French language.

Oral proficiency in the English language.

Clean and Valid Driver's License required .

Ability to multi-task in a high volume and demanding environment.

Ability to remain calm during challenging situations.

Strong communication and interpersonal skills .

This position is not eligible for work sponsorship/visa. Candidates must possess valid French/European work authorisation .