Omnichannel Experience Partner

Description
Omnichannel Experience Partner

About The Astellas
At Astellas we are a progressive health partner, delivering value and outcomes where needed.

We pursue innovative science, focusing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or life-limiting diseases and conditions.

We work directly with patients, doctors and health care professionals on the front line to ensure patient and clinical needs are guiding our development activities at every stage.

Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn't a buzzword - it's a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.

We work closely with regulatory authorities and payers to find new ways to ensure access to new therapies. We deliver the latest insights and real-world evidence to inform the best decisions for patients and their care-givers, to ensure the medicines we develop continue to provide meaningful outcomes.

Beyond medicines, we support our stakeholder communities to drive initiatives that improve awareness, education, access and ultimately standards of care.

The Opportunity
As Omnichannel Experience Partner - France, you will be accountable for enabling and accelerating omnichannel excellence across the France affiliate. You will work in close partnership with brand, commercial, and medical teams to support the delivery of seamless, customer-centric engagement and an exceptional customer experience across multiple products and therapeutic areas.

You will act as a trusted partner and subject-matter expert, guiding teams through digital transformation by embedding omnichannel capabilities, frameworks, and operational best practices. This role combines strategic thinking, operational execution, coaching, and influence to ensure that omnichannel initiatives are effectively planned, delivered, and measured.

In this role, you will work cross-functionally with local and global stakeholders, representing business needs and market insights to support the ongoing evolution of the Customer Engagement Excellence (CEE) agenda while contributing directly to improved brand and market performance in France.

Hybrid Working
At Astellas, we recognise the importance of balancing your work and home life, so we offer a hybrid working solution allowing time to connect with colleagues in person at the office alongside the flexibility to work from home; optimising the most productive work environment for you to succeed and deliver.

Key Responsibilities

• Lead and support cross-functional brand teams in omnichannel transformation and customer engagement excellence.
• Coach teams through 1:1 and 1:few sessions on omnichannel planning, channel strategy, and resource allocation.
• Embed core omnichannel capabilities including journey mapping, content strategy, campaign orchestration, and measurement.
• Assess brand and market performance and define action plans to address performance gaps.
• Represent local business needs and insights to support the ongoing CEE digital transformation roadmap.

Essential Knowledge & Experience

• Experience in pharmaceuticals, healthcare, or a multinational organization with local and global exposure.
• Proven brand marketing experience including digital strategy, multi-channel execution, and content creation.
• Strong strategic thinking, communication, and stakeholder influencing skills.
• Ability to manage multiple initiatives and influence without direct authority.
• Fluency in French and English; willingness to travel up to 10-20%.

Preferred Knowledge / Experience / Qualifications

• Experience in omnichannel design within FMCG or other content-rich marketing environments.
• Exposure to digital transformation, coaching, or consulting-style roles.
• Experience with marketing automation platforms or agency collaboration models.
• Experience in oncology or specialty therapeutic areas.
• Advanced degree in healthcare, marketing, or a related field.

Education

• Bachelor's degree or equivalent.
• Advanced degree in business, marketing, life sciences, or equivalent is a plus.

Additional Information

• This is a permanent full-time position.
• Location: This position is based in France.
• This position follows our hybrid working model. Role requires a blend of home and minimum 2 day per week in our respective local affiliate office. Flexibility may be required in line with business need. Candidates must be located within a commutable distance of the office.

We Offer

• A challenging and diversified job in an international setting.
• Opportunity and support to continuous development.
• Inspiring work climate.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Beware of recruitment scams impersonating Astellas recruiters or representatives. Authentic communication will only originate from an official Astellas LinkedIn profile or a verified company email address. If you encounter a fake profile or anything suspicious, report it promptly to LinkedIn's support team through LinkedIn Help.