European Central Asia Field Services Director

il y a 2 semaines

Paris, Île-de-France Sidel Group Temps plein


Octeville
European Central Asia Field Services Director (W/M/D)
YOUR OPPORTUNITY

Join us as the Regional Field Services Director for our European Central Asia (ECA) region, where you will lead a talented team of 150 skilled technicians dedicated to excellence. In this pivotal role, you will drive the transformation towards a customer-centric service model, significantly enhancing customer satisfaction while unlocking new opportunities for revenue growth. This is your chance to make a lasting impact in a dynamic environment, driving innovation and fostering a culture of collaboration and success across the region. Embrace the challenge and help us shape the future of our services

YOUR MISSION
  • Transition of the service organization from reactive to proactive, covering all user service touchpoints.
  • Define strategic targets and oversee their implementation with regional service managers.
  • Foster a results-oriented team environment, ensuring high performance and quality.
  • Lead and develop the skills of the service team, promoting a culture of accountability and swift decision-making.
  • Develop and implement a localization strategy to bring field technicians closer to customers.
  • Ensure required HSE training, audit and certifications of all field services engineer
  • Manage Regional subcontractor/agent in line with the contract & Sourcing rules.
  • Ensure proper management of Field Administration for the site activities in the Region
YOUR PROFILE

We are seeking a dynamic Regional Field Services Director with a robust background in the industrial B2B technical service sector. The ideal candidate will possess exceptional skills in transformation and project management, utilizing agile methodologies to drive success. With proven leadership experience in international settings, you will demonstrate high intercultural competency and the ability to inspire diverse teams. Your strong communication and influencing skills will be essential in driving change and fostering collaboration. A goal-oriented mindset with a keen customer focus will ensure that you not only meet but exceed our customers' expectations. Join us in shaping the future of our services and making a meaningful impact in the industry

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