CDD - Brand CRM & Loyalty Rewards Project Manager (F/H/X)

il y a 2 jours

NeuillysurSeine, Île-de-France SEPHORA Temps plein
du poste :

Fixed term contract – Brand CRM & Loyalty Rewards Project Manager Europe

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, including 15,000 in Europe & Middle East, we connect customers and beauty brands within the world's most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

You will excel and enjoy this position if you are ready to actively handle the following missions :

​​1. Lead Brand CRM Partnerships and Activities across Europe

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  • ​Execute the omnichannel Brand CRM strategy tailored to brand partners and aligned with category priorities.

  • ​Coordinate digital assets with Offer, Image, and Brand Marketing teams to deliver powerful customer communications.

  • ​Ensure campaign consistency and local relevance across EME markets, focusing on performance KPIs.

  • ​Align Brand CRM practices across Europe markets through clear guidelines and consistent implementation.

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​2. Drive CRM Insights & Brand Profile Analysis

​

  • ​Analyze campaign results and recommend actions to maximize performance.

  • ​Build and expand Brand Profile analyses to support our top partners in optimizing their 360 strategies.

  • ​Present strategic insights to brands stakeholders to enhance their engagement with Sephora.

  • ​Leverage customer insights to continuously improve Brand CRM initiatives and maintain a customer-centric approach.

  • ​Monitor competitors and identify strategic opportunities to reinforce Sephora's leadership in the market.

​

​3. Pilot Loyalty Rewards

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  • ​Scope the new loyalty rewards strategy in close collaboration with all stakeholders especially with digital teams

  • ​Ensure process efficiency with retail and supply team

  • ​Oversee the performance of current rewards

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Do not hesitate to apply if you have… or if you are …

  • A strong experience (7+ years) in Loyalty, CRM is mandatory

  • Proven experience in beauty industry or role with brand paternship management

  • Background in consulting is a plus especially if already worked on loyalty topics

  • Excellent analytical skills, with the ability to translate data into actionable strategies and simple, clear recommendations.

  • A collaborative mindset, eager to work cross-functionally with local markets, data teams, and creative stakeholders.

  • Strong communication and leadership skills to inspire teams and gain buy-in from senior management.

Here, you will find:

  • Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.

  • Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead.

  • Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference.

Join us and belong to something beautiful.

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.

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