Technical Solutions Engineer, Infrastructure, Compute

Minimum qualifications:

• Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 5 years of experience in troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
• Experience with one or more core programming or scripting languages (e.g., C, C++, C#, Java, Python, JavaScript, PowerShell, Bash/Shell, Perl).
• Experience in cloud computing, including one or more of the following: Public/Private Cloud, Compute/Storage/Networking, Software/Platform/Infrastructure-as-a-Service.

Preferred qualifications:

• Certification in GCP (Associate or Professional level), and in CCNP, CCIE, CKA, RHCE, or equivalent fields.
• 2 years of experience with the following: Distributed Computing, Systems Administration, Developer Operations, Networking Administration, Kubernetes, Terraform, Compute Engine.
• Experience with network issue troubleshooting (packet capture/analysis, artificial packet creation, load testing, traffic path analysis).
• Experience collaborating with product teams on issues, with triage and resolution, and standardising troubleshooting procedures and writing documentation.
• Experience troubleshooting AI infrastructure.
• Knowledge of Hypervisor concepts (VMs, KVM, I/O virtualization, Virtual devices, QEMU), and understanding of distributed applications/micro-services in a cloud based environment (Docker, Kubernetes).

About the job:

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Google Cloud accelerates organizations' ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google's technology.

As a Technical Solutions Engineer, you will solve important customer issues in addition to providing support to our other support teams. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to swiftly resolve the issue.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities:

• Manage the customer's problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Understand customer issues and advocate for their needs with cross-functional teams including product and engineering teams to find ways to improve the product, and drive high-quality production.
• Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard work hours or shifts.

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