Senior Product Designer

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front's flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune's Best Workplaces in the Bay Area ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

We're looking for a Senior Product Designer to help us in pushing Front's user experience to the next level. You'll be involved in every aspect of the product development process, from brainstorming new product ideas with Product Management to tweaking pixels right before launch with Engineering to adding new components to our Design System. You will utilize your full range of product design, interaction design, and visual design skills.

What will you be doing?

• Work on features that empower administrators to set up and manage Front for their teams, including AI-powered experiences and automation, to help all users deliver exceptional service to their customers.

• Help execute on and evolve the design system by designing, refining, and documenting intuitive and robust components.

• Design product experiences across various platforms including web, desktop, and mobile

• Collaborate closely with Product Managers and Engineers to define project requirements and deliver impactful design solutions.

• Understand and represent users in product decisions with cross-functional peers during tradeoff, timeline, and experience discussions

• Design and communicate your vision to the team using mock-ups, documentation, and prototypes

• Impact business goals through effective and efficient development of design solutions

• Participate in and shape the design team's culture

What skills and experience do you need?

• Demonstrated experience building and shipping world-class products across various platforms

• A portfolio of projects that display an understanding of the design process, refined UX and UI skills, and holistic system thinking

• Experience working with, building and maintaining clean design system documentation

• Low ego and an eagerness to give and receive constructive feedback in a transparent work environment

• Collaborative approach and belief that the best products are built through a partnership with Product, Design, and Engineering

• Strong communication skills and the ability to articulate your design decisions and how they relate to the problem you're solving

• Deep empathy for users and a passion for solving their collaboration problems

• Strong English language proficiency in both verbal and written communication

• Experience with SaaS, B2B or other complex technical systems is a plus

• Experience with AI products is a plus

Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

What we offer

• Competitive salary

• Equity (we are post-series D & backed by some of the best VCs in the US)

• Fully covered private health insurance

• Paid parental leave 

• Generous paid time off

• Flexibility to work from home Monday and Friday (unless posted as a full-remote role)

• Mental health support with Workplace Options

• Family planning support with Maven

• 75 Euro per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities

• Winter Break - Our offices are closed from Christmas to New Year's Day

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice