Community Manager

Madbox is a fast-growing mobile gaming company with a very unique way of developing games. Everything has been made for teams to take as much
ownership
as possible, unleash their
creativity
, bring
performance
, and have as much
fun
as possible.

We're now looking for a passionate
Community Manager
to take the relationship with our players to the next level You'll collaborate directly with Game Managers and take full ownership of our community operations, defining the vision, tools, and strategy for Community Management at Madbox. This is a 360° role where you'll be both the voice of Madbox and of our players, helping us achieve our mission to make millions smile.

At Madbox, people are at the core of everything we do, and that extends to how transparent and authentic we want to be with our players. If you want to help show that Madbox is more than just a logo - through social media, game news, and direct interactions with our players - this role is for you

Your future responsibilities and scope:

• Establish a clear vision for Community Management, refining or creating key tools and processes to ensure smooth collaboration across teams and alignment with Live Ops efforts.
• Define the communication planning and strategy for
  Pocket Champs
  from A to Z, ensuring our community remains lively and engaged throughout the production roadmap.
• Deliver engaging, player-centric announcements tailored to different channels such as social media, in-game news, and app notifications.
• Nurture fan loyalty by actively engaging with players, managing relationships with top moderators and testers, and organizing large-scale online activities.
• Represent the player voice internally by regularly presenting actionable insights from community discussions, surveys, and player feedback.
• Empower our Customer Support partners by co-defining player satisfaction policies, suggesting UX improvements, and sharing timely project information.

The profile we are looking for:

• At least
  2 years of experience as a Community Manager in gaming.
• Experience working on
  live service games
  and contributing to long-term player engagement.
• Proven ability to write compelling
  player-facing content
  for video games.
• Highly autonomous and comfortable taking ownership of a one-person department.
• Detail-oriented, organized, and passionate about crafting memorable player experiences.
• Excellent command of English, with strong written communication skills.
• A true gamer at heart—someone who loves building excitement and fostering communities.
• Strong communicator, humble, and open to feedback.
• Comfortable with standard production tools (Google Suite, task tracking, etc.).

Nice to have:

• Advanced proficiency in
  Discord server management
  (bots, roles, moderation setup).
• Experience with
  Customer Support operations
  (ticket systems, FAQs, automation).
• Awareness of current
  gaming trends
  and community spaces (recent releases, events).
• Active engagement with
  live service games
  as a player or community member.

Please note: unfortunately, this position is not open to relocation and we cannot offer visa sponsorship.

At Madbox, we value the mindset and how you can fit with our culture by sharing common values and creating great games together.

We are passionated, always pushing to the next level to learn new things. We are creative and innovative and most of all, team players

Do you recognize yourself in this mindset? Apply today and come meet us

How do we hire at Madbox?

• Meet the recruiter
• Meet the direct manager
• Home Assignment
• Home Assignment Review Interview
• Meet with Leadership

NB: our offers are extended within 24h

Find out more about Madbox