KYC Team Manager

Swan is Europe's embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand.Swan processes over €1.5 billion in monthly transactions for more than 150 companies—like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR).

Our mission

Banking belongs in business software

Many software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They're on a mission to become the central hub for managing every aspect of business life.

But when it comes to financial workflows, there's still a gap. Too many critical tasks like managing cash flow, tracking payments, or reconciling accounts happen outside the software, across spreadsheets, email threads, banking portals.

It's a missed opportunity. Business software shouldn't just record financial activity — it should run it.

To learn more about us: About Swan ; Our story.

Job description

We are seeking a highly motivated and experienced KYC Team Manager to join our rapidly expanding team. Swan primarily onboards small and medium-sized companies and self-employed freelancers opening business accounts. While we use the term "KYC," it also refers to Know-Your-Business (KYB) processes.

In this role, your focus is on the "big picture". Your mission is to scale our KYC department, optimize workflows for hyper-growth, and lead the team to deliver high-volume KYC cases while upholding our world-class quality standards. 

Your mission

Strategic Leadership & Scaling:

• Drive team performance by identifying strategic growth paths to consistently meet Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for both output and quality.

• Prioritize key department projects, ensuring the KYC team is aligned with cross-functional stakeholders to achieve organizational goals.

• Scale and optimize workflows by collaborating with Product, Engineering, and Risk departments to refine internal tools and automate processes.

• Monitor service quality and operational execution, implementing data-driven enhancements to improve overall departmental efficiency.

People Management:

• Lead and develop a high-performing team, guiding the transition toward a more specialized, analysis-focused department that embodies operational excellence.

• Conduct regular 1:1s to provide actionable feedback, mid-year/annual performance reviews, and the implementation of Performance Improvement Plans (PIPs) when necessary.

• Cultivate a culture of growth by providing ongoing mentorship and coaching to enhance the maturity and technical skills of the team.

Governance, AML & Compliance:

• Handle high-level escalations from partners and conduct thorough retrospectives on incidents to prevent recurrence.

• Define and adapt Standard Operating Procedures (SOPs) in accordance with internal policies, evolving procedures, and applicable legislation.

• Maintain regulatory integrity by analyzing complex edge cases and collaborating with the Compliance team to translate new requirements into operational reality.

• Ensure the implementation and enhancement of new processes, fostering energy and momentum with various stakeholders to deliver consistent and scalable operations.

• Contribute to the maintenance of AML/KYC policies, ensuring all operational procedures are current and accurate.
  
  

You're a great match if:

• You have 5 + years of experience in KYC/AML/Financial Security at a fintech, payment institution, bank, or fast-paced start-up/scale-up environment. With at least 2 years of experience managing a team and its performance.

• You have a strong understanding of the AML/CFT regulatory framework.

• Proven success in formulating and executing strategies based on your deep knowledge of operations metrics and analytics.

• You have strong analytical skills and an eye for detail, which enables you to quickly make data-informed decisions.

• You are proactive in identifying systemic inefficiencies and leading continuous improvement projects that optimize workflow accuracy.

• You possess strong leadership and team management skills.

• You have a strong sense of production priority and urgency, allowing you to navigate high-volume environments while maintaining quality.

• Excellent communication skills in English.Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

It's okay if you don't tick all the boxes — don't let imposter syndrome prevent you from applying  

Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.

When it comes to recruitment, we're interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan's success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.

 Perks of being a Swanee:

• Holidays : 25 days + RTT

• Meal Vouchers: We provide a meal voucher card to cover your meals on work days.

• Transport: Monthly mobility package for employees. In accordance with the company agreement for sustainable mobilities, you can now use your mobility package to pay for alternative commuting modes.

• Health insurance (mutuelle): Alan. This is Swan's health and welfare insurance.

• Sports: Thanks to our partnership with Classpass and Gymlib, you can enjoy advantageous discounts on subscriptions. They offer a wide range of sports activities as well as wellness activities.

• Well-being support: access to Moka Care for mental health and wellness.

• Hybrid remote policy: We offer the possibility of working from home for 2 days per week.

• Offsite: Once a year we gather to reconnect, deep-dive into big topics, and relax.

• This isn't a perk, it should be the rule, but diversity and inclusion are important at Swan. We're working hard to get better every day.

Our values:

Swan's core values guide our actions daily. Individually, they may seem obvious, but together, they form a unique culture.

Simplicity: Leonardo Da Vinci said: "simplicity is the ultimate sophistication." If something's convoluted or confusing, we work extra hard to break it down. - Making complex things simple is what we do.

Long Term: We always play the long game, whether it's to support our partners in their growth journey, or make tangible commitments to climate action.

Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners' expectations— whatever it takes.

Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, it means caring about greater issues that affect our planet.

You can find out more about our culture.

• Pre-screen: A 30-minute video call with our Talent Acquisition Manager, to get to know you, understand your career expectations, and answer your questions

• Hiring Manager: Interview with a Hiring Manager to evaluate the role-related skills and alignment with the mission (45 min)

• Case study: Take-home task to submit within 2 to 3 days, followed by a panel presentation (60 min)

• HR Interview: Interview with the HRBP of the Ops department (45 min)

• Final Interview: with our Chief Operations Officer (45 min)