Head Housekeeper

Executive Housekeeping

Job description of tasks and responsibilities

Are you ready to join our team and create a legend together?

Arev is a people-based hospitality brand, creating beautiful, luxury places for guests to pause their busy lives and live the unexpected.

Our philosophy is team based as we believe that every Team Member is responsible and accountable for delivery of outstanding, memorable service to our guests and each other.

Executive Housekeeper will report to the General Manager of the establishment. He/She will be responsible for supervising the housekeeping and laundry teams and coordinating all activities related to housekeeping and cleanliness of our rooms and common areas. The role involves ensuring that our guests enjoy an impeccable, comfortable, and welcoming environment while adhering to AREV's quality standards.

Main Responsibilities

• Manage and coordinate the cleaning, laundry, and housekeeping teams to ensure exceptional cleanliness standards throughout the establishment.

• Responsible for recruiting the team and monitoring individual and collective performance.

• Develop and implement AREV procedures and policies to maintain impeccable hygiene and continuously improve housekeeping services.

• Train and mentor staff on cleaning techniques and AREV service standards.

• Conduct regular inspections of rooms, public spaces, and service areas to identify maintenance and repair needs.

• Perform comprehensive weekly and monthly checks with the General Manager and Chief Engineering on the overall condition of the establishment and its facilities.

• Prepare and implement periodic deep cleaning of rooms, linen, equipment and furniture, common areas, and other hotel facilities throughout the year, particularly during the annual closure/reopening of the establishment.

• Manage stocks of cleaning products and linen to maintain adequate supply and control costs.

• Collaborate closely with other departments, such as reception, food and beverage, security, and maintenance, to ensure smooth and effective communication.

• Contribute to the development and management of the housekeeping department's budget by controlling costs and ensuring efficient use of resources.

• Maintain positive relationships with customers by responding to their requests and promptly resolving any issues.

• Ensure a consistent and satisfactory customer experience in accordance with our internal quality criteria and within the defined quality deadlines.

• Monitor customer quality results and propose any improvement measures.

Required soft skills

• Highly organized and autonomous: naturally and effectively reports to the General Manager.

• Proactive: readily available to prevent any degradation of the situation or equipment.

• Anticipatory ability: organized, structured, excellent time and priority management.

• Attention to detail: meticulous, respect for products and materials, and concern for their maintenance.

• Rationality: can make decisions to facilitate the work of their teams and prioritize interventions through better anticipation.

• Exemplary behavior: willing to do the tasks themselves if necessary.

• Good emotional management and ability to stay calm.

Required Skills and Experience

• Minimum 5 years of experience in management and team management in the housekeeping field.
• Excellent leadership and team management skills.
• In-depth knowledge of cleaning techniques and maintenance products.
• Attention to detail and ability to maintain high cleanliness and hygiene standards.
• Ability to work under pressure and quickly resolve issues.
• Excellent communication skills to interact effectively with guests and other hotel departments.
• Proficiency in English desired.
• Good oral and written French proficiency.

PLEASE NOTE: This list in not exhaustive

Permanent contract: CDI

Level: Cadre

Salary: attractive

Spoken and written language: French, English