Customer Success

Customer Success Intern (Full English)

Location:
Hybrid - Paris

Department:
Customer Success

Reports to:
Head of Customer Success

Duration:
3-4 months

Who we are

Surfe
is redefining how sales teams connect with prospects and manage their pipelines. While most solutions stop at simple data enrichment, Surfe goes further: we're a smart data aggregator that intelligently combines data and AI to maximize contact accuracy and reach.

More importantly, Surfe is embedded directly in the daily workflow of sales professionals, empowering them to source, enrich, and engage leads seamlessly and efficiently. We don't just add data, we turn scattered information into structured, actionable sales opportunities that drive real revenue impact.

Trusted by
5,000+ companies
and
40,000+ users worldwide
- including
Google, Uber, Rakuten, AWS, and Bolt
- Surfe powers the entire modern prospecting flow for leading B2B teams.

Headquartered in Paris and New York with a globally distributed team, Surfe is a fast-growing SaaS company backed by top-tier investors. Join us to help shape the future of B2B sales - where data, design, and user experience meet performance and growth.

What's next? Scale

• Step-up our game to scale our teams, our product capabilities and our quality
• Support the evolution of engineering and product
• Position Surfe as a scalable self-serve, no/low-touch SaaS in the SalesTech space

People at Surfe

Surfe is an international startup of 60 passionate professionals, building the next wave of modern Sales software.

Our team spans more than 16 countries and nationalities, operating in a remote-first environment with a flat management style.

Here's what defines us:

• A strong ownership and humility culture
• A small, highly engaged tech team with autonomy and seniority
• Radical transparency, where everyone has access to real information and can challenge decisions
• A fluid, non-political environment valuing curiosity, speed, and the right to fail
• Minimal but efficient rituals, focused weekly meetings, few synchronous calls, and lots of asynchronous exchanges

We look for people who love to understand, co-build, iterate quickly, document, and continuously improve.

If you want to work in a company where your impact is visible, valuable, and recognized, and where egos are left at the door, Surfe is the place to be.

What you will do

As a Customer Success Intern at Surfe,
your mission is to transform the product knowledge
that currently lives in people's heads, Slack threads, and scattered documents into a single, structured Product Manual.

You'll speak to teammates across every department - from Product and CS to Sales and Tech - to understand why things were built the way they were, what each workflow is designed to achieve, and how teams use Surfe's features in practice.

This internship is perfect for someone curious, organised, and passionate about clarity and systems thinking. You'll play a vital role in helping Surfe scale by making our internal knowledge searchable, shareable, and future-proof.

Range of responsibilities

• Conduct structured interviews with internal stakeholders to capture product logic, workflow intentions, and historical context.
• Translate conversations, notes, and Slack threads into clear, structured documentation.
• Create and maintain an organised Product Manual broken down by feature, workflow, and business rationale.
• Identify inconsistencies between current product behaviour and intended design.
• Validate accuracy with relevant stakeholders before publication.
• Collaborate with Product, CS, and Support teams to align on documentation standards.
• Present regular progress updates to CS leadership and contribute to internal knowledge-sharing sessions.
• Propose long-term systems for keeping product documentation up to date.

Specifically, we're looking for

• Currently pursuing or recently completed studies in Business, Communication, Product, or related fields.
• Excellent written and verbal communication in English (French a plus).
• Highly organised, with strong attention to detail and ability to synthesise complex information.
• Comfortable interviewing colleagues and asking probing questions to uncover rationale.
• Skilled at writing clearly and structuring documentation logically.
• Familiarity with collaborative tools (Notion, Google Workspace, Slack).
• Proactive, curious, and unafraid to challenge inconsistencies or ask "why".

Ideally, you are someone that

• Interest in SaaS, startups, or Product/Customer Success careers.
• Previous internship or project experience in documentation, product ops, or internal comms.
• Experience using Surfe or similar CRM-integrated tools.
• Basic understanding of software workflows, CRM systems, or integrations.

Our Process

We want to be mindful of your time while finding the right candidate for our team. Our typical recruitment timelines looks like this:

• Screening call
  with Talent Acquisition (30 minutes) - to know more about you, validate the critcal skills and go deeper about the role
• Technical and Behavioral Interview
  minutes) - with Head of Customer Success, to deep dive into your ability to handle a complex product-focused project with proactivity, diligence, and structure.
• Meet the Team
  with Product, Design and Founders (30 minutes) - an open conversation for you and the team to get to know each other better.

How to Apply

Just send your CV applying through this LinkedIn jobad, we'll give you a quick feedback