Service Business Owner

About Valeo
Valeo is a global automotive technology leader and a trusted partner to all major automakers worldwide. As a tech-driven organization, Valeo is committed to shaping the future of mobility—making it greener, safer, more diverse, and more connected. This mission is rooted in our expertise, innovation, and operational excellence.

About Valeo Service & Help Center
Valeo Service, the aftermarket division of the Valeo Group, operates in over 150 countries. As an Augmented Services company, Valeo Service goes beyond parts distribution by offering comprehensive training, digital tools, advanced services, support for distributors and workshops, and solutions for drivers worldwide.

We are looking for a Business Owner to support both the Help Center and TechAssist+ projects, focusing on development, documentation, market and financial analysis, and end-to-end testing.

Both projects aim to deliver seamless interaction with customers across B2B, B2C, and B2B2C segments in a network spanning over 150 countries.

Location:
– Warsaw (Poland)
Your Challenges
Vision & Strategy

• Collaborate with the Project Manager to define business goals and project vision.
• Support market and competitor analyses and other research activities.
• Document business vision and prepare project documentation (SOPs, user guides, guidelines).

Backlog Ownership & Project Planning

• Own and prioritize the product backlog based on business value (MoSCoW).
• Align with the Project Manager on feature prioritization, improvements, and fixes.
• Support planning and coordination with technical teams.

Gathering & Structuring Business Requirements

• Collect requirements and feedback from business units, customers, and end users.
• Transform inputs into clear documentation: presentations, workflows, rollout packages (contact lists, translated email templates, phone setup, public holidays, etc.).
• Keep stakeholders informed on project progress and results.

Stakeholder Collaboration

• Work closely with the Product Owner to refine business requirements and answer questions during sprints.
• Cooperate with CRM teams, external suppliers, and subject matter expertsParticipate in technical planning, reviews, and retrospectives when required.
• Remove business-related blockers and support legal/procurement processes when needed.
• Review and validate deliverables from development teams.
• Conduct E2E and UAT testing and approve final features.

Financial Support

• Assist in building business cases and financial documentation.
• Monitor financial impacts throughout the project lifecycle.

Risk Management

• Identify potential business risks and communicate them to the Project Manager.

About You

• 3–5 years of experience in product marketing, project coordination, product/project roles; global or multicultural experience is a strong asset
• Solid understanding of project management principles; ability to manage multiple priorities.
• Comfort with digital products, AI-driven tools, and modern service solutions.
• Understanding of the automotive aftermarket and its ecosystem is a plus.
• Strong interpersonal and communication skills, with cultural sensitivity and ability to work across time zones.
• Analytical thinking, problem-solving mindset, adaptability, and proactiveness.
• Excellent English communication skills (spoken and written).
• French language skills are an advantage.
• Strong organization, attention to detail, and ability to work independently.
• Comfortable working remotely with international stakeholders.
• Proficient in Microsoft Office / Google Workspace (especially Excel & PowerPoint).
• Willingness to travel internationally.

We Offer

• Life and health insurance
• Private medical care (Medicover)
• Cafeteria system (flexible benefits)
• 2 days of home office per week
• Employee Retirement Program (PPE)
• Work in a global tech company leading innovation in the automotive industry
• International exposure and opportunities for professional growth
• Dynamic environment with strong focus on digital innovation and new technologies