Senior Solution Delivery Manager

Connect with Eutelsat

Be part of a new era in communications, transforming connectivity with Eutelsat – the world's first GEO-LEO integrated global satellite operator.

As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you at on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world.

With Eutelsat You'll Get To:

• Pioneer the future of Space Technology
• Bring connectivity to remote frontiers
• Collaborate with customer-centric experts
• Embrace cultural diversity in our global team

In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat, we're united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

Why Eutelsat?

• Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We are proud that one-third of our executive team and 60% of our board are represented by women.
• Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles.
• Sustainability at Our Core: At Eutelsat, sustainability is more than just a word; it's woven into our strategy. We're dedicated to balancing social, environmental, and economic growth — both on Earth and in space.
• Work-Life Balance: We offer flexible schedules and hybrid/remote work options to help you balance your personal and professional life. At Eutelsat, we are committed to supporting your well-being and ensuring you have the flexibility you need to succeed both at work and at home.

Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology

Who You Are:

You are a natural team leader who excels at coordinating efforts across multiple tasks and groups to achieve business goals. With a talent for navigating customer-facing challenges, you bridge gaps to fulfil technical contractual commitments effectively. You adapt your communication style to various situations and audiences, demonstrating excellent prioritization, anticipation, and leadership skills. You are passionate about technology and proficient in satellite telecommunications. You thrive in fast-paced environments and are ready to build a robust interpersonal network within our organization. As a Senior Solution Delivery Manager, you will work closely to different functions inside the Eutelsat Group (Engineering, IT, Operations, Commercial), leading technical discussions and activities and supporting the Delivery team to assure that business objectives and contractual obligations are met consistently for both internal and external customers. Your technical background combined to your superior communication skills will be the foundation to lead multi-discipline, highly technical service definitions and discussions.

Successful candidates will have a strong telecommunication system design background. As well as be detail oriented, self-driven and have excellent problem-solving abilities.

What You'll Do:

· In support to Sales team and in coordination with Pre-Sales team, you will manage service implementation requests and verify the implementability in response to specific customer (both internal and external) needs, ultimately validating customized/ad-hoc technical solutions and providing planning and cost analysis.

· In coordination with the Sales and Pre-Sales teams, you will lead the assessments of the impacts and the risks of implementing new services or modifying services already implemented

· You will ensure customer satisfaction and deliverable quality by managing business requests, verifying technical solutions and anticipating potential issues.

· You will develop and promote best practices for supporting the improvement of satellite and ground segment resources, contributing to the improvement of the customer experience and resources optimizations.

· You will coordinate cross-functional teams to align with business objectives, getting rid of any roadblock to revenue and clearly communicating objectives, plans, issues, and risks to key stakeholders.

· You will develop and promote best practices for business support processes and governance, contributing to continuous improvement initiatives within the team.

· You will apply, implement, and continuously improve the Demand Management Process to address technical requests from both internal and external customers.

· You will facilitate the handover of responsibilities and knowledge transfer to technical and operational teams involved in the implementation phase of the customer services.

What it Takes: 

- Preferred master's degree in Telecommunication Engineering or Information Technology, or a related field with strong experience in telecom.

- 15+ years of customer facing Technical Solution Definition experience in TLC companies or related industries including scope, schedule, costs along with risk and critical path management experience.

- Excellent familiarity with Product Development practices and processes executing/delivering product and technical roadmaps

- Very good project management skills, with certifications such as PMI PMP or Prince2 being a plus.

- Excellent knowledge of Telecommunication and IT systems with particular focus on satellite systems

- Ability to anticipate needs and prioritise effectively. You proactively drive progress toward achieving objectives with a commercial mindset and a customer-first, can-do attitude.

- Excellent written and verbal communication skills, capable of bridging gaps between C-level executives and subject matter experts while building trust with customers and partners.

- Strong decision-making skills, effectively prioritizing multiple issues and requests while clearly communicating information to stakeholders.

- Exceptional team spirit, with a focus on mentoring, training, and using a coaching approach to bring out the best in others.

- Ability to implement new processes or procedures and promote best practices.

- Proficiency level in written and spoken English and French (C1/C2). Italian is a plus.

• Ability to travel if required

What We'd Love:

· Familiarity with Requirements Analysis and Solution Design best practices, with a focus on Agile Methodologies (Kanban, Scrum, etc.).

· Basic knowledge of BSS/OSS, NMS/EMS systems

· Good knowledge on TCP/IP networking basics and network design principles

· Good knowledge of B2C and B2B Internet Service Providers business: backhauling, maritime or aviation services, governmental or business-critical applications.

· Knowledge of Business process principles and best practices and direct experience with change management initiatives.

· Experience defining KPIs/SLAs used to drive multi-million euros businesses and reporting to senior leadership.

Where You'll Be: Turin/Paris (direct report in Turin)

Eutelsat treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by Eutelsat and acknowledge notice of and understand the terms of Eutelsat's Privacy Policy (as amended from time to time).

This role is a Eutelsat job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.