Dental Implementation

Dental Implementation & Training Specialist - Contractor

Please note this is a Contractor role (not eligible for benefits) at $40 per hour, with 75% travel required. MUST have a background in dental.

Why This Role Matters

This role sits at the intersection of dental operations, staff training, and technology adoption. As a Dental Implementation & Training Specialist, you will directly impact how dental teams function day to day—helping providers and staff confidently use Dentrix Enterprise, improve insurance workflows and case acceptance, and deliver better patient experiences.

Your ability to train, coach, and guide dental teams through change will determine the success of system implementations and long-term adoption. This role is ideal for a dental professional who enjoys teaching, problem-solving, and leading teams through challenging transitions, while staying deeply connected to real dental practice workflows.

Role Overview

The Dental Implementation & Training Specialist (ITS) is a hands-on, training-focused contractor role responsible for onboarding, training, and supporting dental practices during the implementation of Dentrix Enterprise and related dental software. This role is ideal for a strong Dental Assistant, Insurance Coordinator, or Dental Office Leader who excels at training teams, driving adoption, and navigating hard conversations in dynamic environments.

Key Focus Areas

• Dental team training & system adoption
• Insurance workflows, membership programs & case acceptance
• Front office, back office, and provider engagement
• Change management within dental practices
• Go-live support and post-implementation optimization

What You'll Do

Training & Practice Support

• Lead hands-on, role-based training for dental providers, Dental Assistants, Insurance Coordinators, and front office teams on Dentrix Enterprise.
• Train teams on insurance workflows, treatment planning, case presentation, and membership programs within the system.
• Provide at-the-elbow support during go-live, ensuring staff confidence and continuity of patient care.
• Customize and deliver training curriculums tailored to individual practice needs and team skill levels.
• Serve as a trusted dental subject matter expert, able to answer operational, workflow, and system-related questions.

Communication & Change Management

• Act as the primary point of contact for practices during implementation.
• Set expectations, manage resistance to change, and confidently navigate difficult conversations when needed.
• Intake, triage, and manage issues, ensuring timely resolution and clear communication.
• Provide regular updates and escalate risks or concerns appropriately.

Collaboration

• Work closely with:
• Dental practices and operational leaders
• IT and Enterprise Project teams
• Practice Technology Support teams
• Third-party dental software and equipment vendors
• Build strong, collaborative relationships across clinical, administrative, and technical teams.

Who This Role Is Ideal For

• Strong Dental Assistants (DAs) with training or leadership experience
• Insurance Coordinators or Treatment Coordinators skilled in insurance, case acceptance, and patient communication
• Dental professionals who enjoy training, coaching, and improving practice performance
• Individuals who are adaptable, confident, and comfortable addressing obstacles directly

Required Skills & Experience

• Dental office or Dental Service Organization (DSO) experience required, no exceptions
• Strong understanding of:
• Dental insurance processes
• Case acceptance and treatment planning
• Membership programs
• Front and back-office workflows
• Experience in training or mentoring dental staff preferred
• Strong communication skills with the ability to work across clinical, administrative, and technical teams
• Proven ability to remain calm under pressure and manage competing priorities
• High level of professionalism, organization, and accountability

Additional Requirements

• Contractor role at $40/hour Employee
• Willingness to travel 3 weeks out of the month
• Availability for occasional evenings, weekends, and go-live support
• Ability to provide on-call support during critical implementation periods

About Affordable Care

Founded in 1975, today Affordable Care, LLC is America's largest dental support organization (DSO) focused on tooth replacement services, serving more than 400 dental practices across the United States. Supported practices primarily concentrate on extractions, dentures, implants, and fixed arches, with some practices housing an on-site laboratory to enable same-day dental services. Affordable Care is the DSO for several top dental brands including, but not limited to, Affordable Dentures & Implants, DDS Dentures + Implant Solutions, and Advanced Dental Implant Centers. From the Affordable Care Support Center, located in North Carolina's Research Triangle Park, along with field-based teams, Affordable Care provides business expertise and support services to dental practices, taking care of non-clinical duties so dentists can focus on treating patients (visit ).