Client Operations Manager
il y a 7 jours
Join the Future of Work Malt is Europe's leading freelance marketplace, connecting over 900,000 talented freelancers with 90,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform. What makes us different:
- A diverse team of 600 Malters across 6 European countries - A culture that champions equality (50% of our Comex are women) and inclusive growth - Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI - A mission to give everyone the freedom to work differently
Ready to help shape the future of work? Your next chapter starts here
At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive.
Explore your future career
As part of the Finance team based in Paris, we are looking for a ClientOps Team Lead. In this role, you will lead a team of 7 people dedicated to the Order-to-Cash (O2C) cycle. Your mission will be to drive team performance, optimize billing and collection processes, provide daily operational support, and foster the professional development of your team members. In coordination with all stakeholders, you will also contribute to strategic initiatives and the improvement of cross-functional workflows to support Malt's growth. Key responsibilities
- Drive team performance by setting clear objectives and daily monitoring of O2C indicators (unallocated cash, payment delays, DSO).
- Contribute to strategic initiatives and translate the company's vision into concrete operational actions for the team.
- Represent the ClientOps team in internal and external meetings and improve workflows between different departments.
- Actively support operations by identifying bottlenecks in debt collection and implementing automated or more agile processes.
- Lead and develop the team: manage HR cycles (1:1s, performance reviews, career plans) to maintain high engagement and low turnover.
- Supervise and optimize support flows (Jira) to ensure fast resolution of issues for both clients and internal stakeholders.
- O2C Expertise: Deep understanding of billing and proven experience in debt collection and customer relations.
- Operational Finance Experience: Solid background in a scale-up, B2B, or digital marketplace environment, with a strong technical appetite for automated processes.
- People Management: Confirmed experience in management, conflict resolution, and performance tracking.
- Organization and Autonomy: Rigorous, detail-oriented, and able to provide analytical reports while suggesting improvements.
- Resilience: Ability to adapt quickly to new products, features, and tools.
- Tools: Proficiency in collection software (e.g., MyDSO 360) and advanced Excel skills.
- Languages: Fluent in English and French.
- First call with Claudia, Talent Acquisition Manager, to better understand your background, aspirations and answer any questions you may have minutes)
- Interview with your future manager, Patricia Legendre, to delve into your experience and the specifics of the role minutes)
- Business case to perform at Malt's office in order to assess your technical skills with the CFO and another person from the team.
- Final interview with one of Malt's leader to discuss Malt's long-term vision
- Onboarding: Before easing into your new role, you'll spend your first week learning about our culture, products, and services with other new joiners at our office in Paris - Equity: Every Malter is entitled to stock options - Lunch vouchers (legal benefit): €9/day on your Swile card - Transportation (legal benefit): 50% reimbursement (any type of transport) - Healthcare insurance (legal benefit) - RTT: From 8 to 12 days off per year - Sports: Company participation to a Gymlib (Wellpass) membership - Malt sabbatical: Every three years, all Malters are entitled to a one month fully paid sabbatical leave - Free books: If you're interested in learning more about any topic relevant to Malt's business, just tell us the books you'd like to read, and we'll order them for you—without any questions asked or approval processes to follow - Remote work: Hybrid policy balancing on-site and home office - Team building events organized every year
Ready? Get your ticket to Malt
At Malt, we are committed to fostering an inclusive and diverse workplace. We recruit based on skills, experience, and potential, without any form of discrimination related to age, gender, sexual orientation, ethnicity, religion, or disability. Our mission is to create a work environment where everyone feels valued, respected, and safe to thrive.
Your profile may be subject to background screening. For more information see our candidate privacy policy.
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