IAM Expert

Job Description:

Looking for an IAM Tech Expert to lead innovative access management solutions, enhance QoS, and drive automation. Join us to shape the future of secure, scalable identity services and support strategic digital initiatives. Be a key player in transforming IAM at a global level

About the job

Job purpose

IGP is looking for an IAM Access Management Tech Expert:

• Increase knowledge/expertise for implementing our products roadmaps and implement new use cases (e.g. new authentication methods/policies, infrastructure extension)
• Increase responsiveness to cover larger QoS expectations and solve complex incidents involving IAM solutions managing access to all AXA business and customer applications
• Increase our ability to manage properly new AXA global strategic orientations and programs we must accompany (automation, B2B, agentic AI…)
• Push the deployment of our products by developing and promoting automation and self-onboarding features.

To act as IAM Technical Expert

• Act as a point of reference for technical topics (identify solutions and issuing recommendations) from product operations to evolutions, guaranteeing the consistency of the platforms in terms of QoS
• Proactive in identifying and deploying continuous improvements (e.g. automated testing, IAM portal etc)
• Train herself/himself and team on new IAM technologies (e.g. Ping Cloud) or supporting tools (e.g. OpenPaaS)
• Interact with entities counterparts on trends, practices, etc
• Communicate on IAM products with all stakeholders (management, application owners, developers, …)

To manage the roadmap technical delivery

• Deliver lifecycle of IAM product (design, implementation, testing, handover to BAU, documentation…)
• Design, implement and troubleshoot IAM policies
• Setup of authentication methods and mechanisms
• Define and implement migration strategy/approach from legacy platforms
• Setup and deploy infrastructure evolutions (e.g. connectivity with provider, extension to other regions)
• Define and implement accelerators for security (e.g. SOC onboarding) and operations (e.g. monitoring)

To guarantee Quality of Service

• Manage complex IPC (Incident Problem Change) and train BAU teams on standard operations
• Contribute to or facilitate secure operations of the services (e.g. responses to audit, pentest points, regulations)
• Contribute to the continuous improvement of operational organisation and procedures (e.g. monitoring)
• Contribute to knowledge management / documentation (e.g. external-facing forms, internal procedures)
• Contribute to problem management and continuous improvement (e.g. Service Improvement Plan)

To manage complex demands delivery and facilitate deployment

• Provide support for non-standard demands in the demand management process, analysing fit of client's requirements, designing the solution and scoping the effort to execute the demand
• Develop and promote automation and self-onboarding features to foster product adoption.

Expected skills & experience

We are looking for someone with the following experience and skills:

Technical skills

• 10 years of proven successful experience in IT infrastructure / security as specialist or expert in a large scale organization in a Shared-Services setup.
• Expertise in IAM concepts, solutions and services: identity management & authorizations, authentication/access control,.
• Expertise in SAML 2.0, Single Sign-On, HTTP, OAuth 2.0, OIDC.
• Experience with Ping Identity's and Okta's (ex-Auth0) IAM solutions.
• Familiar with Network, Workplace and Infrastructure domains.
• Familiar with Project Management and Service Management practices.

Soft skills / transversal skills

• Ability to communicate and negotiate in an international / multi-cultural environment.
• "Service-oriented" person with skills in managing client relationships: requirements, delivery, quality of service…
• Management of priorities and complex situations with multiple stakeholders (IAM, other AXA GO teams, entities, security…) while keeping good relationships.
• Analytical skills to help drive the "continuous improvement" objective of the products towards a global service.
• Fluent written & spoken English and a second language a plus.

Where will you be in the organization?

The department / team

Identity Global Products (IGP) Line is part of Group CIO Division within AXA Group Operations.

IGP is mandated to design, implement, deploy, and operate globally shared products in the following areas:

• Identity Management and Provisioning
• Access Management (Corporate & Customer) and PKI (Public Key Infrastructure)
• Active Directory (Group and Local)

As part of the One Identity Program which aims to build the IAM Next Generation framework, AXA has selected Ping Identity solutions in the cloud for its new Group Authentication / Access Management platform. This new platform called "One Account" aims at providing a seamless and secure access to all applications (Group and local) in a Corporate context.

About the entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
• High-Performing Global Team for stronger partnerships with AXA entities

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we've created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we're nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you'll feel like you belong, are included and can thrive. You'll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

What we offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we're committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.