Senior Operations Specialist

We are looking for a Senior Operations Specialist to join the operations team responsible for exploring, launching and scaling new initiatives that will have a strong impact on urban mobility and the way millions of people are moving in cities. As a Senior Operations Specialist you will have a direct and tangible impact on local operations that you can see in real-time. If you're ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here's your chance

Note: Only apply if French is your native language.

About us

Bolt is one of the fastest growing startups in the world with over 50M happy customers in +40 countries, from Europe to Africa. We're building the future of transport – one platform that connects you with cars, motorcycles, scooter sharing, and anything else you need to move around in your city. Fast, convenient and affordable for everyone, as transport should be

About the role

You will be responsible for leading the acquisition, activation, and early retention of new drivers. This role is critical to ensuring a steady and high-quality supply of drivers, delivering a seamless onboarding experience, and driving early engagement.

You will be collaborating closely with both the France Local Operation team and the Bolt Central Operation Team, to optimize operational processes and achieve growth targets, leveraging driver performances on the Bolt platform

Your daily adventures will include:

• Develop and execute strategies to attract new drivers through both online and offline channels.
• Analytics and performance - you will be responsible for setting up and monitoring relevant KPIs to track the performance of the funnel performance to identify bottlenecks and conversion gaps, and implement targeted solutions to address them.
• Implement structured onboarding, training, and incentive programs that will support new drivers during their first weeks to maximize engagement and reduce early churn.
• Collaborate with HQ teams such as Central Operations, Product, Legal, Campaigns, and Marketing to retain, engage, and grow the program.
• Monitor market trends related to driver supply, including the volume of drivers licences, licensing cycle timelines, and other regulatory developments.

About you:

• You have 4-5 years of experience in an analytical or operations position in Startups, Strategy Consulting or other relevant organisations.
• You have a first experience leading teams.
• You must be fluent in French and English, with strong written and verbal communication skills.
• Excellent analytical and problem-solving skills (Excel / Google Sheets required).
• Detail-oriented with strong organizational skills and the ability to manage multiple priorities.
• Hands-on: you are not afraid to roll up your sleeves and act fast to implement initiatives.
• Comfortable in a fast-paced, ambiguous environment and eager to learn.

You'll get extra credit for:

• Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company
• Experience in product launches or running a business
• Looker / SQL Skills a big plus

Why you'll love it here:

• Play a direct role in shaping the future of mobility.

• Impact millions of customers and partners in 500+ cities across 45 countries.

• Work in fast-moving autonomous teams with some of the smartest people in the world.

• Accelerate your professional growth with unique career opportunities.

• Get a rewarding salary and stock option package that lets you focus on doing your best work.

• Enjoy the flexibility of working in a hybrid mode.

• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

#LI-Hybrid